Bank of Scotland Mobile Bank

So easy and safe to use Thank you Bank of Scotland

Stored phone number for device validation is described as invalid using mobile app but is valid when selected via website. Can’t use app to change address now.

Some clunky illogical things ruin an otherwise good app. Have given feedback several times to BoS with no reply or fixes. 1. Recent: The colours were different for debits (black) and credits(blue). Was so easy to scroll through and see when payments or refunds have come in. Now all the amounts are all blue. Except for pending transactions. WHY HAS THIS CHANGED???. There are no credit/debit columns when viewing on a phone so the different colours were effective. NOW ITS SO HARD TO FIND CREDITS LISTED. Hard to read. TERRIBLE for people especially with poorer eyesight. Dreadful. I hate it. Have to squint and scroll up and down repeatedly to find refunds etc. PLEASE FIX IT BACK TO HOW IT WAS. 1. The upcoming payments list is stupid and NOT user friendly at all. First glance gives a timeline in sequence (helpful) but ONLY of standing orders, no direct debits, subscriptions etc. So then, when you click “view all upcoming payments” to see all of them, the time sequence IS JUMBLED for standing orders, with dates higgledy-piggledy. So not easy to read in order to estimate cash flow at a glance. Also, the DDs and subscriptions occur seperately below this - AND THEY ARE USUALLY NOT CURRENT, it frequently shows payments still to go out that have already gone out ( even past the payment date at time of viweing) making me rush to check the payment did in fact go out. OVERALL IT IS IMPOSSIBLE TO EVER VIEW A LOGICAL, SEQUENTIAL LIST OF WHEN FUTURE PAYMENTS DUE TO GO OUT. So PRETTY USELESS!! Have begged them to fix it. All other banks seem to manage to get this right. It’s not rocket science. Have used many banking apps and BoS’s app is pretty much the worst. Needs major redesigns in several areas not just those mentioned. Sometimes think to change banks as I do so much banking on my phone and hate it.

I also have another banking app and that one is much quicker to log on. Use finger print Id for both . Needs to speed up whole log on process.

Excellent app

Great service.good speeds very handy keep up good work .👍5stars

The app seems to have a loading issue. I have to delete it and redownload it each time I want to use it.

Very effective and easy to use

Even your Complaints Dept weren’t trained or equipped to deal with BOS appalling ‘service’. I’ve been left no sensible alternative than to take my complaint to a higher level. Kind regards, Dee Buchanan 4 Westhill Heights AB32 6RY 07792787148

I have always enjoyed using the online banking app and it is so easy to use. Anytime I am in my local branch they have always been extremely helpful and a pleasure to deal with from the managers down. I like the new additions to the app eg. Get replacement card , paying in a cheque facility, temporary block account.