BC Ferries

The BC ferries app is an excellent example of how the company uses mediocre technology to make their customers’ lives miserable. Good luck logging in. Good luck getting a reservation. If you succeed at the above, may god be with you when you show up at the ferry terminal only to be denied entry because the reservation you made never existed.

Really painful app to work with. Everything from the glitchy login to absence of easily accessible real time info.

Terrible user experience.Maybe there is a way to create an account but I sure couldn’t find it. All I could find was a login email address/password and a forgot your password. There is a button that allows you to log in without an account but you can’t make a reservation. This app should be a resume generating event for whomever wrote this app and for whomever approved this app at BC Ferries.

So what about reloads for your B.C. Experience Card, huh? You never bothered to make the website Mobile friendly and have been promising that FOR YEARS! Now this app I thought … At last, BC Ferries has finally got around to fixing the issue…Nope. I guess I expected that you were a normal customer focused service company. Oh well …

After creating an account I kept getting the “incorrect password” message. So I re-input the password various times then even tried resetting it. Hours later all worked with my saved password. They app lied. I never put in an incorrect password. Their system just takes hours to register new accounts. The app should say “password still updating” or “new account not available yet” rather than “wrong password”. BC Ferries took 5 years to make this app, but with all things BC Ferries, nothing works well. Even their staff often fails to show up and ferries get canceled. Note that the privately owned Coho Ferry never has “mechanical delays” or sailings cancelled due to weather (except the Dec. 26, 1996 snow storm when no one could get to the terminal!). And the Coho is way older (1959) than ANY BC Ferries vessel. BC Ferries is simply a mess and has been for decades. The BC Ferry staff sound disgruntled and/or entitled. Even Spirit Class captains have this attitude. No wonder they have so many canceled sailings. Note that complaints are “handled” by staff but not really addressed by senior management.

Each time I use it I’m asked to login so I have to look for my login info. Much quicker to use website where my login is automatically saved. I’ve now deleted the useless app

I have been using BC FERRIES for a very long time. I’ve had leukaemia cancer and had to travel back-and-forth a lot from Vancouver Island to Vancouver to the hospital and back both their app and their telephone service is horrible and a lot of time most of the ticket agents on the Vancouver side are very rudeand uneducated about their job the Nanaimo side you have a 50-50 chance to get a good one or not they really need to be educated and learn control with people and not be rude and short with people. I see it all the time, especially with senior citizens and people with top flips like myself for medical reasons. I’m very, not happy with the service and really wish it would improve, but it seems to get worse every year, if I didn’t have to take the BC FERRIES if there was an alternative way I definitely would use an alternative way

Just installed this despite the reviews. Was pleased to discover it's fast, efficient, and extremely easy to navigate. Loaded my tickets in a flash. Really nice app.

It just logs you out randomly. Now I can’t even log in, as it immediately says “Session Expired” when I do. This app is tragic.

I found the app easier to use on a mobile device than the website, but after successfully making two bookings (according to email confirmations received) and successfully paying for them (according to my bank) only one shows up in the app under “my bookings” even after 24 hours. So, I don’t think it is working properly.