BCycle

As a UK tourist I was unable to use, which was a shame.

Unless you have a US mobile you cannot set up an account therefore can’t use the bikes. Really stupid. We wanted to have a quick cycle around Santa Cruz. Bikes sitting there unused but we can’t pay to use them. Why not have a method to use your credit card??

You need to verify signing up by receiving a code via text message. There is no option to enter an international number, so cannot verify my user account. So, no tourists allowed!!

Of all the bike/scooter share schemes I’ve used worldwide this has to win the prize for most expensive - a 30 minute ‘pass’ costs £8.70 for UK users ($11)! How does this encourage environmentally sustainable travel? The monthly/annual cost is not too bad if you’re a daily user so maybe they are trying to discourage tourists from using.

Useless if you’re a visitor as you need a US cell. Honestly come guys!

Tried to blag through account setup using hotel address but still needed a US mobile number so no good for other nationalities. We used another e-bike on the street (name begins with H & all black in colour) which allowed UK account setup.

I am aware that forgetting my password is my fault but retrieving it is impossible! No one available at customer services EVER and the forgot my password email link never appeared. Its a massive shame as making cycling easy will help everything to do with both transport and carbon emissions in cities. Sort it out please!