BCycle

You need to verify signing up by receiving a code via text message. There is no option to enter an international number, so cannot verify my user account. So, no tourists allowed!!

Of all the bike/scooter share schemes I’ve used worldwide this has to win the prize for most expensive - a 30 minute ‘pass’ costs £8.70 for UK users ($11)! How does this encourage environmentally sustainable travel? The monthly/annual cost is not too bad if you’re a daily user so maybe they are trying to discourage tourists from using.

Useless if you’re a visitor as you need a US cell. Honestly come guys!

Tried to blag through account setup using hotel address but still needed a US mobile number so no good for other nationalities. We used another e-bike on the street (name begins with H & all black in colour) which allowed UK account setup.

I am aware that forgetting my password is my fault but retrieving it is impossible! No one available at customer services EVER and the forgot my password email link never appeared. Its a massive shame as making cycling easy will help everything to do with both transport and carbon emissions in cities. Sort it out please!

Tried to create a free account so that I can rent a bike in the future. I’m immediately met with a $10 charge upon account creation. Apparently they just take money out without notifying the account holder. Getting a refund and immediately deleting my account. Shady business.

BCycle does not have customer service or tech support. Not a locally owned company. App doesn’t work. Bikes are OK, availability unreliable. Good for single tourists.

I used the app for the first time in Nashville over the last two days. I’ll leave the comments on the bikes conditions elsewhere but with respect to the app I’d like to suggest a couple things that could be implemented. 1. When locating a bike dock it would be useful to have a link to Google maps or even directions within the app. I had to walk to another dock after finding bikes with zero charge. 2. When locating a bike perhaps it could report not only the number of bikes but current charge levels too. 3. It would be REALLY useful if the app could report how many minutes left on a pass. Say, a notification at 10min and 5mins so I could return the bike rather than having anxiety over going into the per minute rate when far from a dock but not far enough to warrant another pass that I won’t be able to finish.

In the old apps I simply had to go to my profile and it would show a blue bar at top showing when I checked a bike out. Now it's gone and have to go to another screen and decipher a ride history. Also, the new app doesn't start the map at your location, and you have to press the center icon on the map to do so. Also, there is less info per screen and you have to navigate more than you had to in the past. 2 stars for app design.

The app does not work and does not accept payment. Gives processing error on two different devices. When you call customer service, they condescendingly lie to you and hang up. Two devices and several cards, but it’s not a problem with their system? Potential it is a scam to steal bank information.