Beck Taxi

I opened my Beck taxi app, after a long period away. It asked for my email address. I entered it. It said it was already entered. And there was no other way forward with the app. So I deleted the app, including data and reinstalled it. Same barrier to progress. I don’t want to start another email account just to use Beck.

The people who made this app should try using Uber one time, and then comparing how that feels to using the Beck app. I don't like Uber, but they know how to make ordering a ride easy and painless. I booked a trip with Beck tonight. I wrestled with the map for awhile to make my location reflect reality. Immediately I got a phone call saying, "You booked a taxi, but you specified a range of addresses?" "Umm… that's just what the app did." "What's your address?" (…lengthy conversation ensues about where I might be, because I'm at a bar and I don't know the street address) Later, the ride concludes. I should be able to just get out, because I've setup auto-pay. But instead the driver scrounges for some mysterious piece of paper and pen for a minute, then writes something down at length, and then, finally, enters the amount to charge. I wait some more and think about just paying in cash. Finally the payment goes through. It's nice you made an app, but it would be even nicer if it actually made ordering a taxi more convenient, not less…

This app embodies all the reasons why people prefer Uber. For more than a year this app fails to handle in-app payments correctly. Mishandling a client's payment information is a mortal sin as far as I am concerned. I love Beck and have been using them for many many years, but they keep failing to realize that having a bad app is worse than not having an app at all. Much worse. I have their app another shot after years of avoiding it, and I regret it. The cab arrived, but once I reached my destination, it failed to prompt for payment. I had one option: cancel ride, which wasn't working. Also setting up a Paypal payment methid is supposed to set up a billing agreement with Beck and it never did. The payment method registration is broken. If you have to order a cab with an app, stick to Uber. If you like Beck, call them and don't bother with this app.

Helped me a lot while I was in Toronto! A taxi usually comes within minutes of ordering!

My only observation is the fact that now with the app, we can’t add a note to be more specific about the pick up details when we booked the trip to let the drivers know things like…stores name, upper or lower levels or side/number entrances… there are many stores inside the plazas, and some are two floor level stores with different entrances 🤷🏻‍♀️ But other than that, I’m pretty happy with the service. I’ve been using Beck for the past 25 years and never had a problem.

Last fall this app was great and today I used it and it to forever to get through the verify at the stop. After that it worked ok until I got to my destination and I couldn’t give a tip. Got an error message and the only option was to ‘Dismiss’ but the guy said the charge for the ride went through but not the tip. Luckily I had some cash. Happened again on the return trip. Please fix this!

I refuse to use Uber. Uber needs to wipe out taxi s to succeed. That is a business model no one should support

Overall I like the app but I don’t think I’ve had a single trip where the arrival time wasn’t shown as 1 minute. And the taxi is many minutes away. Sometimes as long as 10 minutes or more. This can’t possibly be hard to make more accurate.

If you are reading this review because you’re looking for a reason to use a taxi service, I can assure you that the only Safeway to travel is through license and insured service providers. When you get in any other vehicle, you’re taking your life in your own hands. Thank you to back tax for providing a safe reliable option for those of us who don’t feel special because of riding in a car that doesn’t have the company markings on the outside.

I like this app for the convenience! But it drives me a little bonkers when the time estimates are completely off. I booked a cab at 16:09 and it predicted that the cab was 1 minute away. The cab actually showed up at 16:15, so much for that prediction.