Bento: Food Delivery in Cayman

2 strikes against them: The first was when I ordered for delivery, utilized their chat services to change my order from ‘delivery’ to ‘pickup’. The chat services they provided doesn’t actually correspond with the drivers. As such my food was still collected (despite my changed instructions) and delivered to an empty house. The 2nd instance, was order food from a vendor the clearly stated that it is OPEN on the app. My order was made, the app (BENTO) charged my card. 20 minutes later I get correspondence from bento advising that the restaurant merchant is closed for services on that day and that I have to now wait 5days for refund. That is NUTS.

They deliver exactly what I crave!

We ordered our food 1.5 hours ago. The driver is nowhere to be found, the app doesn’t know when food was picked up, doesn’t show where the driver is. If we simply take a taxi it’s only 15 minutes drive. But after many texts to customer service, they finally indicated the driver pick up the food, and it was 45 minutes ago. I wish I knew and never used this app. It ruined our vacation.

Convient better options

I ate at a local Bento restaurant last night and want to scan the receipt to get my rewards points for the $45 I spent there. But there is no place in the app to scan the receipt. So, I’m not sure that I will be able to get my points even though the receipt has a bar code at the bottom and it says “Scan to receive points towards rewards!” Plus, there is a 12-digit code written under the bar code. So, I’m hoping that someone in the customer service or IT department will be able to help me out here.

💯

Amazing it’s a must if you live in grand cayman

Had trouble figuring out how to cancel an item I’d ordered and then to cancel the order!

Awful when it comes to customer service

Love the app & the business! This food and pharmaceutical delivery service is the best available. It’s user friendly, reliable, personalized, and efficient. If there is an issue, you will be contacted right away. The food is always fresh as if you were at the restaurant & Bento staff are always happy and friendly. I recommend this service for food delivery anytime!