Blueline Taxis

I had made a taxi booking for my dentist appointment, I was waiting for the taxi to come but without telling me Blueline cancelled my booking causing me a lot of stress and I was late because of it. I had to rebook a taxi which another service instead. Blueline have also changed to AI voice for booking taxis which makes it harder for me. I much prefer being able to talk to a person.

You get charged more money if the driver goes below 8mph and it’s up to the driver to select that they have arrived, I’ve had drivers select arrived 5 minutes before arriving and then been charged a waiting fee on top of the driving fare from my bank account, they need to monitor locations so this doesn’t happen. You also get charged for time spent at traffic lights on top of the fare, 20p every minute or something like that.

I really like Blueline as a company but the transactions via the app needs fixing. It’ll charge you when you book, but if the end price is more (which is sometimes the case, and this I can understand in some circumstances) then you get charged twice. Sometimes you don’t have enough money to be charged twice! I almost got stuck with a driver at the airport because I paid the initial £25 fee when booking, but because it cost £26 the payment rejected as it tried taking a full £26 rather than the additional £1 needed. This was a day before payday for me - I was flying back home and so I didn’t have enough to essentially be charged twice. Thankfully the driver was understanding to a degree - he took a pic of my ID and I promised to bank transfer to him next day, which I did and then I got the £25 back from Blueline! V strange mechanism and needs adjusting… either charge the max fee and refund what isn’t spent, or charge the max fee and only take the extra charges accrued? Considering cost of living these days this might leave a lot of people unstuck and cause undue stress. I was lucky I had a driver that gave me the benefit of the doubt!

The app doesn't work correctly on the smaller screen of the 3rd gen IPhone SE. The book in advance screen lets you set a future date & time but the only navigation option visible is to go back.

Don’t bother using the app! It said searching for driver for 30+ mins by the time they’d found one I was home and in bed 👎🏼

Yes theyre cheap, for a reason. Last few trips the driver’s standard of driving was appalling. Really dangerous, to the point where I now don't trust them at all.

I booked on the app, but got multiple errors, when the booking did go through it wouldn’t let me use my saved credit card and made me choose cash. When I got in the car, I could use the card reader but was charged a standing / waiting charge even though I was stood on the pavement waiting for the taxi. The taxi tracker got lost for a good 10 minutes despite good 5G coverage. What’s happened to Blueline and this app?

I’ve set my default payment method to be by card. However when I booked a trip it was setup to be cash only for some reason. The driver insisted I pay him in advance before moving, and charged me £15 to his own personal card reader. The journey receipt in the app shows that I should only have had to pay £13 for the trip. I’ve used Blueline for years and never had this kind of issue before, I’ve never seen any taxi company demand payment before completing the journey, nor have I ever seen a driver so blatantly overcharge. It’s very concerning and doesn’t make me feel like I can safely use this company again in future. Unlike with Uber there’s no way to rate or provide feedback on the trips & drivers within the app, or if there is then it’s well hidden.

So, once you have made a booking there is no option to cancel, no matter how long you have to wait? App said taxi was 2 mins away, 20 mins later no taxi and no way to cancel still ‘locating’ a driver. Stick to Uber.

Not sure what happened to the taxi firm I’ve used for nearly 40 years. Whether or not it’s the app I’m not sure but it seems more and more frequently, drivers are cancelling pre booked jobs allocated to them because they can get a better fare elsewhere. When this happens at the time of your booking it’s unacceptable and really damaging for the Blueline name. Unfortunately I’m finding myself using Uber more and more because of the issues with Blueline