Blueline Taxis

The app doesn't work correctly on the smaller screen of the 3rd gen IPhone SE. The book in advance screen lets you set a future date & time but the only navigation option visible is to go back.

Don’t bother using the app! It said searching for driver for 30+ mins by the time they’d found one I was home and in bed 👎🏼

Yes theyre cheap, for a reason. Last few trips the driver’s standard of driving was appalling. Really dangerous, to the point where I now don't trust them at all.

I booked on the app, but got multiple errors, when the booking did go through it wouldn’t let me use my saved credit card and made me choose cash. When I got in the car, I could use the card reader but was charged a standing / waiting charge even though I was stood on the pavement waiting for the taxi. The taxi tracker got lost for a good 10 minutes despite good 5G coverage. What’s happened to Blueline and this app?

I’ve set my default payment method to be by card. However when I booked a trip it was setup to be cash only for some reason. The driver insisted I pay him in advance before moving, and charged me £15 to his own personal card reader. The journey receipt in the app shows that I should only have had to pay £13 for the trip. I’ve used Blueline for years and never had this kind of issue before, I’ve never seen any taxi company demand payment before completing the journey, nor have I ever seen a driver so blatantly overcharge. It’s very concerning and doesn’t make me feel like I can safely use this company again in future. Unlike with Uber there’s no way to rate or provide feedback on the trips & drivers within the app, or if there is then it’s well hidden.

So, once you have made a booking there is no option to cancel, no matter how long you have to wait? App said taxi was 2 mins away, 20 mins later no taxi and no way to cancel still ‘locating’ a driver. Stick to Uber.

Not sure what happened to the taxi firm I’ve used for nearly 40 years. Whether or not it’s the app I’m not sure but it seems more and more frequently, drivers are cancelling pre booked jobs allocated to them because they can get a better fare elsewhere. When this happens at the time of your booking it’s unacceptable and really damaging for the Blueline name. Unfortunately I’m finding myself using Uber more and more because of the issues with Blueline

I am a frequent user of the Blueline app but this new version seems to have introduced a standing charge which defeats me. A recent booking was late arriving so I waited on the pavement to get straight into the car for my appointment. The invoice I received showed a standing charge of £1.20 but I was certainly the cause of any delays. Drivers since have not known anything about this when I have been paying by cash. Otherwise it’s a great app very similar to the Nearby Taxi app.

App wont let me book a taxi since new update tried uninstalling and reinstalling still no good

This app generates an authorisation hold when you book, but when the journey is complete it creates a new transaction instead of taking the holding charge, resulting in the customer essentially being charged twice until the hold is released. This took 2 weeks for me. They also charge you “waiting fees”. But when I’m standing in a taxi pickup point, see the car approaching and get in immediately, a 10 minute waiting fee is ridiculous. Support says this is automatic based on gps and speed, in which case, Blueline systematically overcharge customers. The app doesn’t show receipts. The support option just opens a web view. Overall a bad experience.