Blueline Taxis

I downloaded the app and tried to have my phone verified 10 times with no success. I got tired of trying, and deleted the app. There is no help available on the app to get this figured out so oh well.

The first day I downloaded the app (2 weeks ago) I was able to easily get a taxi. Ever since that day the app indicates there are no taxis available in the area. This includes times where I end up walking to my destination and pass taxi stands full of this company’s cars.

The app doesn't work correctly on the smaller screen of the 3rd gen IPhone SE. The book in advance screen lets you set a future date & time but the only navigation option visible is to go back.

Don’t bother using the app! It said searching for driver for 30+ mins by the time they’d found one I was home and in bed 👎🏼

Yes theyre cheap, for a reason. Last few trips the driver’s standard of driving was appalling. Really dangerous, to the point where I now don't trust them at all.

I booked on the app, but got multiple errors, when the booking did go through it wouldn’t let me use my saved credit card and made me choose cash. When I got in the car, I could use the card reader but was charged a standing / waiting charge even though I was stood on the pavement waiting for the taxi. The taxi tracker got lost for a good 10 minutes despite good 5G coverage. What’s happened to Blueline and this app?

I’ve set my default payment method to be by card. However when I booked a trip it was setup to be cash only for some reason. The driver insisted I pay him in advance before moving, and charged me £15 to his own personal card reader. The journey receipt in the app shows that I should only have had to pay £13 for the trip. I’ve used Blueline for years and never had this kind of issue before, I’ve never seen any taxi company demand payment before completing the journey, nor have I ever seen a driver so blatantly overcharge. It’s very concerning and doesn’t make me feel like I can safely use this company again in future. Unlike with Uber there’s no way to rate or provide feedback on the trips & drivers within the app, or if there is then it’s well hidden.

So, once you have made a booking there is no option to cancel, no matter how long you have to wait? App said taxi was 2 mins away, 20 mins later no taxi and no way to cancel still ‘locating’ a driver. Stick to Uber.

Not sure what happened to the taxi firm I’ve used for nearly 40 years. Whether or not it’s the app I’m not sure but it seems more and more frequently, drivers are cancelling pre booked jobs allocated to them because they can get a better fare elsewhere. When this happens at the time of your booking it’s unacceptable and really damaging for the Blueline name. Unfortunately I’m finding myself using Uber more and more because of the issues with Blueline

I am a frequent user of the Blueline app but this new version seems to have introduced a standing charge which defeats me. A recent booking was late arriving so I waited on the pavement to get straight into the car for my appointment. The invoice I received showed a standing charge of £1.20 but I was certainly the cause of any delays. Drivers since have not known anything about this when I have been paying by cash. Otherwise it’s a great app very similar to the Nearby Taxi app.