Cargoroo

Replaced by company called BAQME. Plus worst UX in an app

Signup does not work - probably a scam trying to steal data - DO NOT DOWNLOAD

I've used it several times now to hire (or try to hire) a bike. The registration process is a bit tedious and clunky, but works. After a period of not using it due to a bad experience I gave it another chance. However, so far I've had multiple times the app would not connect to the bike and unlock it. And several times the rental could not be ended in the app. This wouldn’t be so bad if you could raise support in the app, or even have the app put you through to a person. But this just doesn’t happen. It’s so frustrating and you don’t know if you’re going to be charged for a 4 hour rental after only using the bike for 15 minutes because the rental can’t be ended. There’s just no way to contact a person in support by app or phone (they don’t pick up) and you just get unhelpful responses from “rooBot”. Despite me loving the idea, and even at one point signing up for the monthly thing, I just can’t be doing with the stress from the glitchy app coupled with lack of contactable support. Really can’t recommend unless they can fix this. I cancelled my subscription of course as well!

Doesn’t work on iPhone 11. Bikes do not show on map

The registration process is terrible, but if you manage to go through it, the worst is still to come, as you must return the bike to the same place you started your journey! That's ridiculous. This app is a scam. Please stay away from it!

Need an ID to ride a bike.

After taking an absolute age to create an account and log in, verify myself and my bank account (which it would not accept at first and I had red letter emails saying I owed money for a bike I never hired, but read on for that part) the bike I was wanting to hire showing on the app in a locked yard. Thinking Cargoroo would know about this, and there would be a way of gaining entry, I circled and circled the yard with no way of getting the bike. I was charged for the reservation which didn’t take from my account initially due to the apps uselessness on accepting bank details… do you not want to be paid??? After paying what I owed after some weeks for a bike I never saw, I thought I’d give this app one more go, after all, if id have gone to the moon and back it would’ve been easier than making an account… anyway, I paid the £1.16 and thought id give it another go-still no bike. Called customer service, who where very helpful, and said the bike showing on the app was not where it said it was. It was on the other side of town. How are Cargoroo charging people for reservations for bikes that are not where they say they are? Very fraudulent. Reluctant to try going through the rigmarole of trying to hire one of these bikes again! The best part is, walking round town later on, I was stood next to 2 other bikes, that where not being used-and they where not showing on the app! Perfectly usable. Not allowed to hire. Such a difficult app/bike hire service, I wouldn’t bother.

What can I say about this amazing trial initiative between Cargoroo and Manchester City Council in their Environmental travel/Structure initiative. Two words “THANK YOU” When my youngest was born I always wanted to buy one of these bicycles to travel safely around with her and flexibility of design but cost and no other options. Sadly I missed out on the toddler years. Then Cargoroo arrived which I happened upon by chance seeing a collection station on one of our local streets and after easy sign up to to use app and orientation of bicycle we have had so much hours of fun including long distance journeys which felt so comfortable in and memories made! I Gave a 5 Star review rightly my only critiques A further option to rent the cargo bicycle at a daily rate rather than hourly with some sort of discount for long term rental? Also I understand they are under trial in chorlton which are grouped slightly awkwardly for ease of access but please can we have a park point station outside Parkway office complex Princess Road please 🙏🙏🙏 and looking hopefully forward that these are rolled out across the inner city and suburbs of Manchester for people, families and communities to enjoy the experience of these amazing bicycles To anyone reading this review just don’t take my word for it, try them for yourself !!! You won’t regret it !!! A Keen Family & Charity Fundraiser cyclist Serving member of Emergency Services Best Regards Stephen

Sign up took far to long for an impulse trip. Spent too long stood at the bike while we all tried to crate an account.

Doesn’t accept gmail address so can’t sign up