Cigna Envoy®

This has to be one of the slowest apps I have ever used, and full of bugs that come and go on a regular basis. The latest being the requirement to enter your payment account currency from a drop down menu where USD is not listed. Cannot get past this and cannot submit a claim. Perhaps they introduce these bugs as claim submission flow control 🤔

Extremely outdated. Laggy and slow.

It’s August, 2023 and yes the app is Still trash. As previously stated y many it’s a pain to log in, EVERY TIME. Why can’t you save a password or use facial recognition? I’m a contractor overseas in Europe. 24/7 access? That’s just not true. They will try to schedule you an appointment when it’s convenient for them, NOT when you need help. They gladly take your premiums of course. Do Better Cigna.

The folks who approved the 2FA process have somehow managed to make a frustrating app even more frustrating.

No ability to navigate. Remembers no information. Crashes. Can’t change verification method. How is this possible? Embarrassing app for such a great insurance company

Slow loading all the time! Hate this APP!

Can you add option to remember login, it’s really pain to always fill information and wait for email verification code every time we open app

The app is painfully slow, uses 1/5 of the screen to talk about cookies which should be a setting in the app - not something I see each time, doesn’t have an option to keep me logged in, bugs me with OTP even though I have Face ID on… asks me to submit pictures of my medical invoices but stores none - there’s no option to see what you’ve submitted and check that what is shown when the claim is correct. Really subpar, third class insurance company functionality.

Impossible to make this work it seems like a scam so we don’t use the insurance we pay for horrible!!

I was quite excited to try out this app, but my experience quickly turned into a rollercoaster of frustration and confusion. The UI and UX feel straight out of the early 2000s, leaving me scrambling to grasp even the simplest functions. And the speed of the app is like dial-up. Navigating the app feels like stumbling through a maze shrouded in darkness, with menus and buttons thrown around in the most nonsensical manner. It's the digital equivalent of a discontent toddler's attempt at home decoration. The functionality, unfortunately, pales in comparison to its cluttered design, making it borderline unusable. Cigna has truly made a terrible product and you cannot even easily access the information when received. Please get the developers to make this a more modern experience.