ClenergyEV

Can’t login to the app. Tried two different email address registrations. Neither works. Just use the guest option through chrome

The app is very poor. Doesn’t work have tried to register and I have clicked the email link and nothing happens, keep getting to the same page on the app. Can’t use it at present. Poor

I’ve never had a problem using the Clenergy EV app. There’s loads of available charge points, the process is easy, and I was able to call in to their helpline when I had issues at one of the points. Good work imo

Tried to use the charger at the lighthouse brasserie car park near the mumbles. I downloaded the app and then followed the instructions on the charge machine. The company took £30 out my account but didn’t charge my car. I then called the phone number for help. No apology or acknowledgment of being charged for no power. The man who I spoke to then wanted my bank details again to charge me twice and then blamed my bank for not being immediately refunded for the first time payment! Very complicated system and bad customer service… Don’t use!

Tried topping up. Says thank you but doesn’t add cash to account. Tried adding bank card and using payg instead. Says “preparing” to charge but doesn’t. I’m a two year Tesla owner so I’m sure it’s not my inexperience. Really frustrating

Not sure if the issue is the app or their network of chargers. But recently I’ve been unable to charge my car (tried various clenergy chargers). Remains on the plug in car an charging will start shortly. Sometimes unplugging and trying again works. But sadly affected again today. Connected for 4 hours with 0 charge. Good job I had enough power to get home. Had worked well previously, including same charger used today. Sort it out Clenergy.

Great app very useful but does not tell you when your car is charged and it says it will

Does what it says on the tin haven’t had any issues after using regular.

66p per KWh when most other companies are charging 35p. Because they have a monopoly in most areas they can charge what they want. So now costing me more than double what Podpoint and other charging stations. They should be ashamed of themselves when we are all struggling to pay our household bills.

When it gets to selecting a charger 3/5 times seems to just give you a spinning wheel u too you close and reopen the app .needs to be more consistent and reliable