Connector+

I am unable to perform a firmware update on the bridge. It shows an update is available and I start it however it fails to make any progress and go past 0%. I have tried many times and given it much time. I have rebooted the device and still not working. Currently running 0.7.4. It shows version A1.0.9_B0.2.0 is available.

I installed the connecter with the hub and within three minutes. I had my blinds working. Love it!

Can you please fix the software or make version 2.8.4 available again. We have updated the software to 2.8.5 on the iPhone to the latest version. Since then I have lost all my blinds and my bridge from the app. We have tried to uninstall and reinstall the app but we are unable to add the bridge to the app. it never works. I see the bridge light turns blue so it means it connnected to wifi, but the app says Try again or error and it doesn’t add it to the app. A friend of mine had the old version of the App 2.8.4 and he managed to add the bridge to his app. He deleted the bridge and tried again and it worked again. So basically the new version has a BUG!!!! Please fix it as we cannot use the bridge . The bridge model is DD7002B The firmware version of the bridge is A0.8.4.0_B0.1.4

I have this app since 2 years about. I also have the DD7002B to connect all my blinds. This unit is always offline somehow and refused to connect with the app. It takes sometimes 12 to 16 try’s in order to connect and every day a new update arrives and again the red blinking light. The units sits beside my router and still doesn’t work. I’d like a solution to this. I have 9 blinds connected to it and I’d like to add but what’s the point.

Thank you for a great app. Real saver. However I would love to have one additional feature if possible. At this moment we get 3 options - open, close and stop. On my blinds I have a favorite position programmed which is activated by pressing and holding a stop button which is not possible through the app. Would it be possible to add such a feature?

the app force closes whenever i try to set a timer on a scene. Using iOS 17.

This app works great, does its basic functions of controlling the shades and has the ability to create schedules and scenes. It pairs really well with both Alexa and Siri. We are very happy with it.

Regardless you are at home or remotely you can’t trust this app at all. Garbage

Works well most of the time. Every so often I have to refresh or restart the app and very rarely, I have to use the actual remote. Otherwise very happy with it.

My app controls my storm smart blinds. The problem is the app says the blinds are closed when they are open and Open when they are closed. I need it to be accurate so I know if the blinds are up or down when I am remote. Please help🙏