CRM sales tracker by Pipedrive

I really like the browser version, and the app is decent. Although accurate syncing is a huge problem. The absolute killer for me is how bad the support is. It’s among the worst I’ve seen. If changing CRMs was not such a colossal headache, I’d be gone already because of the support, or lack thereof.

First off, during a trial, I was promised 1:1 training. Seems like a less-than-competent staffer is the only guy they have to do that. He couldn’t get his zoom to work. 🙄 I was promised that guy would reschedule. When I asked them to do that, of course they reneged. The software is pretty clumsy. Not good coders, really, compared to the elegance and ease of use of, say, our CRM. MEH. Would not say this is top shelf material.

I signed up for this and while the system may be OK, you cannot get out of it and cannot get your money back. I literally cannot cancel my account or find someone who will cancel it and the only way I can do it to cancel my credit card. Do not sign up. It’s total fraud.

Pipedrive is amazing but this app…Time to invest

I never in my life have been so frustrated and disgusted. I also give you a one star rating because there isn’t even a phone number available to call in to take care of an invoice or payment. Also, it states to go to My Account to start live chat. There is no chat button either. I am instructing my VA to do everything in her power to find a more user-friendly company that provides CRM‘s that also provides a phone number to call. This is a joke. Your company is a joke.

Pipedrive will not allow you to pause or cancel account Customer support very difficult - I suspect following their process and procedures. An above average product - however - proceed with caution if in the event of a soft year. I have several emails to support this claim Disappointing particularly for a small business who gave pipedrive an opportunity. I continue my ongoing path in an attempt to pause the continues payment

Add a person and, at the same time add their photo, a note an address or anything besides email address and a phone, label and organization (provided you don’t miss spell or punctuate and create a duplicate) - nope ChamSys t and won’t do that. You have to wait patiently for a sync and then find that person in your data and add the important stuff. Yes, I know - add special fields ahead of time but then you have duplicate fields. Either I am stupid or the developers are. You decide.

Trying to determine if crm will work for us but no help in setting up. Just watch a lot of videos. Don’t think a non millennial like me will figure it out.

I reviewed about a year ago and this is me following up a few months after using in multiple different settings. I realize that this iPad setup is so inadequate because its just the blown up iPhone version (it doesn’t even have a keyboard shortcut - evidently it’s not for iPad). Please develop a proper iPad app that mirrors the functionality and look of the web version and just include a few features that take advantage of the touch screen capability. This is lazy to be honest and you could pass all other CRM platforms by trailblazing your iPad development.

Pipedrive is a really great app with lot of potential but after using it for a while you quickly learn how little the management and staff care about their customers. They completely ignore any and all complaints and request by the user community. So after years of begging from the users, little to no improvement is ever done to the app. Even when it is something relatively simple to execute they still neglect it. One of the most glaring issues is the fact that the mobile app is almost useless, missing many of the core features that are required to successfully link info back to the desktop app. There is so little synergy between mobile and desktop that It almost feels as if the mobile app isn’t even made by the same company. There are many features missing from the mobile app that are on the desktop app. To make matters worse, when you talk to support, they will often tell you that they are not even planning on updating the mobile app any time soon with not even so much as a general estimate as to when they will get to it. If it all worked as intended, I wouldn’t even mind paying double for this app as, I said, it has high potential. But these guys have shown us time and time again that they just don’t care.