Dinnerly: Meal Kit

Box came 3 days late (they use the worst delivery service known to man, on-trac), vegetables were bruised and damaged, and something sticky leaked all over everything. Had to throw the whole box out. Highly disappointed, only good thing about them is they gave me a refund. Cancelled my subscription after my first and only box, stay away they’re cheap for a reason.

I tried two boxes (only because I didn’t cancel the second in time). It looks like normal food, but idk what this is. The food tastes like plastic, and is completely inedible in texture. Literally couldn’t cut or chew any of the meats no matter how they were cooked. My mom and I ended up throwing each meal away after chewing endlessly and spitting it out. Then their customer service told me I couldn’t get any money back, despite all the meals being inedible. Beyond upset and never again will I order their food.

Love the food. It’s amazing. I went from zero cooking to six nights a week. I’ve been able to go mostly vegetarian for dinner (which was a goal) because they offer the best options for both vegetarian and vegan meals. Instructions are good. Food quality is great. And communication from them if there ever is ever a substitute or problem is great. If it’s not a fixable problem issuing a credit was easy and I actually spent more on a box because I basically got it for free so added like 80 more dollars of food. But their choice of a shipping partner is a huge letdown. In my area it’s FedEx. And FedEx messed up a months worth in a row of deliveries. FedEx didn’t care about anything. I’ve now missed another delivery and it’s just annoying at this point. FedEx will make me decide to cancel before anything else about their service would. Dinnerly sorta didn’t care too deeply about the amount of times it has happened. Felt more like a routine problem to them it seemed. Great stuff but sometimes you’re not gonna get it

Moneys been tight for over a year. I prob should have just canceled, but I kept hoping things would turn around and start getting deliveries again. When you decline the 4 or 5 available orders and say they aren’t in my budget this week as a reason, around 2.5 to 3 weeks in it will switch your choice to ship it and the weeks after. I have caught it on Thursdays and it will let me switch it back. But if it’s on a Friday it will say I can’t cancel even though it doesn’t ship out till Monday or Tuesday. I keep the account on a card that won’t go thru so it ends up not shipping for no payment. Couple months ago after it got denied because I have no funds on my account, after I said it’s not in my budget, they decide to send me the meals C.O.D. Which I didn’t know they did that. So now they send me to collections because of their glitch even though there’s a year of me saying I can’t afford this right now. Thanks dinnerly.

Our first box arrived late, so the ingredients sat in their box for 2 days. When we did get them, the meat, fish, and dairy were still “cool to the touch” which makes it ok I guess? However, 2 of the 5 meals were missing key ingredients which meant we couldn’t make them without a trip to the store to buy said ingredients. Not a great first impression. We’ll keep going for another week or two to see if it was bad luck, or an actual reflection on the company.

The latest version only works in portrait mode. Very bad design choice for an iPad app.

Recent update killed landscape orientation.

I love Dinnerly the meals, they get a 5, but the latest update to the iPad app lost the auto rotate feature for the screen, so the app gets a 2 now. It used to be 5. With the screen no longer rotating, the iPad has to sit on the plug and cable to sit upright, causing stress on both, it only displays in portrait mode in one direction. With the loss of landscape mode, the usable screen is smaller and more difficult to read. Please fix this ASAP

The food and especially amount of vegetarian options is great. However their freezer packs usually leak, and the goo won’t come off of anything.

I have been receiving Dinnerly boxes for about 3 years. I tried one other service for a few months but came back to Dinnerly pretty quickly. I love the meals and the ability to filter by various types. The app used to be one of my favorite apps and one of the reasons Dinnerly was better than the other service. But something changed in the last week in the app. The app now only works in portrait mode. I use a keyboard case for my iPad and prefer apps in landscape mode. Please make Dinnerly available in landscape mode age.