Dorothy Perkins

Beware! Prices at checkout do not reflect advertised discounts - Not good enough. Also, missing item from one of my deliveries but with no notification that that would be the case.

I love DP but the AI customer service is really bad, especially when there are a lot of issues with the fraudulent delivery company (evri). I wish they would give an option to collect from another shop. Being a tall woman I don’t have many options where to buy clothes for ta women so unfortunately I still have to buy from DP but as I said the customers service is really poor.

Great app , with good choice of clothes & excellent prices

Easy to use good website

I have been unable to use any of the DP promo codes in the last few weeks despite having an account with the company. I am able to use the promo if I check out as a guest but not if I try to check out using my account on which I have paid for unlimited delivery. I have not received any satisfactory answer as to why this keeps happening. I am a loyal customer however I am considering shopping elsewhere in the future due to the poor and unsatisfactory customer service I have received in regard to this issue.

I tried on different devices with different products in my basket and the code advertised doesn’t work. Would of saved over £7. Very disappointed!

Lovely choices, easy to navigate online Nd good prices. Very complex return system, loging in can also be tricky, doesnt send the ‘forgot password’ email as quick as you need it.

Since the revamp of the app I cannot go any further than the payment section.It doesn’t highlight to let me pay for the items in my basket. I contacted customer services and went though everything they asked me to try but still cannot get past payment. I was basically told they hadn’t had anyone else with this issue or know of any issues with app. It’s been 1 year and still I cannot sure the app to purchase items! So frustrating never had an issue with old app! Just had and update and hoped it would resolve the issue but still cannot pay for my items! Rubbish app

Not so keen on the app. Since it become part of the Debenhams app. As unable to always just search DP clothes. The filters, need to be clicked on on few times to highlight. And the favourite button has withdrawn. I had an issue when the app first updated, that my account details were incorrect, and the yearly postage had not been activated. This was sorted out, by a very helpful DP staff member via messenger. Since the update, I don’t order as much, as too long winded a search Shame as I love the clothes.

Since this app updated and is now with Debenhams it is a pain to shop as you can’t save things as there’s no favourites to click on anymore, and the most annoying thing is that I’m getting charged for deliveries even though I purchased the unlimited next day delivery pass on 25/01/23 so what’s going on there. It also took me ages to get onto the app as like others have said in previous reviews it wasn’t accepting my login details. Very frustrating and annoying to say the least & needs sorting.