Drift - Chat & Video

I don’t understand why I am not getting notifications in real time. It is so frustrating. All my notifications are turned on. Please help me fix this as I need to service my inquiries immediately when they come in and you all never respond or help me get this sorted. Can you please help me. I never see the notifications until I check my e mail and then it’s too late

You guys really need a better mobile app development process. Your app never works, I am going to move to a different provider since I am unable to answer the chat.

Every time I go to respond to someone it just spends its rare I can ever respond on my phone in less than 60 seconds

I haven’t ever been able to use the app and the website on mobile only directs you to download the app. I have literally lost job leads because this app doesn’t work.

Desktop works great, love drift as a product, but mobile app does not work in the slightest. I will get notifications somebody started a conversation and can see what they say but when I go on the app to reply nothing will load

As of last two weeks, sign-in refuses to work.

Been using for years, but it feels like it takes too long to load often times. It has me worried we’re losing customers. I’m writing this review because I hate change and I would rather they just make loading speed a priority. Also it would be nice if we could specify and auto response time that is between the 2 and 5 minute defaults as 3 minutes would be nice, but maybe this is not necessary if we get the notification right away and it loads right away. Otherwise happy with the software.

The app stop working on my phone

Horrific app. Never working, does not display correctly. I recommend choosing a different system.

Yall. Please fix your app. Everyone is having the same issues. Yall used to be an incredible company- the best company to use for chat box on websites. My convos dont load and it looks like everyone else is having this problem. What happened to this company?