Drift - Chat & Video

Very useful platform for online shop customer service

Now an iPad version please

I can myself using this together with the CS team quite easily

However, whenever I insert saved replies, it will delete whatever was already typed and replace it with the message, vs the web version where it inserts the message at where the cursor is. It will also delete any linked text from the saved reply. It will appear blue and underlined when in the text field, but once the message is sent, all the links will disappear.

Desktop works great, love drift as a product, but mobile app does not work in the slightest. I will get notifications somebody started a conversation and can see what they say but when I go on the app to reply nothing will load

As of last two weeks, sign-in refuses to work.

Been using for years, but it feels like it takes too long to load often times. It has me worried we’re losing customers. I’m writing this review because I hate change and I would rather they just make loading speed a priority. Also it would be nice if we could specify and auto response time that is between the 2 and 5 minute defaults as 3 minutes would be nice, but maybe this is not necessary if we get the notification right away and it loads right away. Otherwise happy with the software.

Amazing product. I haven’t even had it an 1 hour. Worth everything! And easy to setup!

Every time I open the app, I’m taking to the notifications page. Once there, it will load and lock me into that page for nearly 10 minutes a lot of the time. All I need to do for my job is toggle on and go to messaging but more often than not I’m unable to use the app since I’m just stuck on a buffering notifications page.

The app stop working on my phone