Dropbox: Cloud Storage & Files

This app hasn’t been it FOR YEARS. It was really at the top when it was able to connect to that one app Carousel that doesn’t exist anymore. The functionality of that was so much better. I could easily access my photos and videos on there. It had different ways it sorted my photos. It showed me flashbacks. It was such a cool time. I mean, sure… Dropbox saves my photos and documents and that’s awesome. That’s the BARE MINIMUM. What is the point if I can’t even access my photos anymore? The app will lag so much that it’ll show itself out by exiting before the photos on the page even load. Oh, maybe my app isn’t updated? Nope, it is. Oh, maybe I have too much memory on my phone and that’s why? NOPE. I got a phone with 1 TB in 2022, and I’m not even halfway through my usage. Oh, maybe the memory is close to being full on Dropbox? NOPE. I pay EXTRA for 1 TB on here as well. YOU CAN’T EVEN SCROLL THROUGH PHOTOS AND VIDEOS, let alone have the capability to SEARCH THROUGH YOUR PHOTOS as you can on my iPhone. I don’t understand how the prices continue to increase, but this app struggles so much to load my photos and videos that I can’t organize them if I wanted to. I legit have to go log on the internet if I even want to have a shot at taking a stroll down memory lane. Heck, I used to have starred photos so that I could at least look back at a few of them before the app exited out, but apparently I just went on it and it says I have ZERO STARRED PHOTOS. Honestly, that was my last straw. What more can you take from me? I just pay you to store and hide my photos and videos away from me forever? I’ve been a loyal customer since 2013. FOR 11 YEARS. And I got this cloud service because I used to back them up on my laptop and my phone broke before I could upload the last of them. At this point, I should either think of switching to a new cloud service or just start printing out my photos and sending my videos on a flash drive. At least I could look back at my memories. I just haven’t done it yet because I’m unfortunately loyal to such a fault that I stupidly stay way longer than I should because I am too hopeful that things will get better. Seriously, you get paid monthly fees just to upload all my photos and videos into the void and it’s been 11 years and the prices keep increasing, but where does the money go?? You think we just want to store things and never look at them? Idk maybe use the money responsibly to make the app as functional as the website version

I’m not sure at what point they broke it, but on ANY of my iOS devices - including my iPhone 15 Pro Max, as well as my M2 iPad Pro 12.9 - mp4 video playback NEVER plays. It just gives me an error. It used to work, and now it doesn’t. I have canceled my subscription because this antiquated application can’t playback video. I’m on the most recent update, as well as updated iOS software. And yes… I have uninstalled and reinstalled, and restarted the devices.

I have wasted 2 hours trying to delete the free trial and I still am not satisfied with this app and if you really want to do what is right for the users then please make it simple to delete your account l felt like I was being harassed and in prison for just wanting to be let out l did not use this app for a whole day and what you have to do to delete your account is pathetic and I do not recommend this app for anyone and as I have always said thank you and good bye

Just based off the customer service alone, I’d give 0 stars. It’s been almost 2 weeks that I created a support ticket and I still haven’t heard a peep from anyone.

If you want to save your memories, do not use this application because any error beyond your control will cost you the price, and the technical support team will not respond to you if you lose your data.

Please add support for physical security keys.

Excelente todo

Wouldn’t work for me. Was on WiFi. Don’t download.

Still, after a decade it’s still NOT CLEAR who is able to see specific docs, and who is not. Lost customers because of Dropbox convoluted instructions. Yeah, keep making it more and more involved… use at your own risk.

I only use Dropbox because others use it and I’m forced to use it. I don’t like it at all. They constantly harangue me for money and send me tons of annoying emails. I would prefer Dropbox didn’t exist and that no one used it. I really dislike it.