White Sands FCU Mobile Banking

What is with these banking apps and constantly locking customers out of accounts. Every time I go to sign in. Error message pops up telling me you are unable to validate my identity, after changing passwords and calling the time wasting call center, I still have to deal with this. This is a serious bug error. I should not have to change my password every time I log in, nor should my online account be locked every time an attempt is made to log into my account.

I recently misplaced my card & I loved that I could turn off my card in case it was really lost. Luckily I was able to recover it at a restaurant, but since the app has the “turn off card” feature, I didn’t have to worry that my card was potentially being used.

I just get error messages with no further information every time I attempt to enroll. Customer service availability is limited.

I see you added more security for the site, that’s great news! Thank you!

I’ve enjoyed my mobile banking being elderly, handicapped, and the pandemic has really made banking easier for me. Thank you.

Finally an app!!! Love it. Simple & easy to function! Really wish mobile deposit was integrated with this app. But I will take having an app then not having one any day. Also there is a cut-off time for deposits now. Place a warning on the app or the transfer screen.