ESL Mobile Banking

Never had issues with them in the past, and been with them my entire life just about. Experience in bank is friendly, but I have to ask: who is designing these apps?? I used to cash checks in the app for school a few times a week before covid hit, even cashed some during covid, had issues saying “the size is different, the edges can’t be seen (even though they’re clearly visible)”, but in the past I’d eventually get it. This latest update, same issues but worse. Took at least 40-50 tries to get it to cash in app, only to hit submit and get an error message with no explanation of why there was an error. Had to drive to my local ESL ATM just to cash it. You hire fantastic people for face-to-face banking, I’ll give you props for that. But whoever you hired for your apps, that entire staff should be replaced with people who can actually build a user friendly app. Harsh I know, but man this app gets worse with every update! Again, your people in bank get 5 stars, phenomenal staff, but your app is just the absolute worst!

My money was expelled to my ESL acct. from my deposit and ESL is not showing it and I can’t even talk to a representative

Hangs, locks up, accounts unavailable !! Unbelievable apparently they skip the quality controls!! Head for the hills time for new bank

Easy to used love esl mobile app great app

Thia is an insult of an app in 2024, I use Chase instead of ESL just because of this abomination of an app

The convenience of being able to deposit checks is a pretty awesome thing for us night shift workers, however the occasional issue with image processing is kind of annoying, I don’t appreciate having to retake the image 6 times because the system thinks there’s a size difference between front and back, or it couldn’t figure out all the markings on the check.

Comfortable with online services, no issues using it.

The software still does not work. I cannot see any of my transactions on my Visa card or my dividends. Whenever I try to view my transactions on the Internet most of the screen is blocked by logos in the actual space to read what’s important is only about an inch and a half to 2 inches high. The scrolling does not work well at all. It causes the transactions to disappear. This may be the worst Software ever written.

I like the change. Helps to not have to take multiple pictures because if it’s not right, it won’t let you take the picture. Nice feature!

Excelente banco