FAB Mobile Banking

THEY DONT LET YOU KNOW BEFORE PUTTING THE APP UNDER MAINTENANCE SO NOW I CANT HAVE ACCESS TO MY SAVING ACCOUNT TO GO TO WORK !!!!!! DONT TRUST THIS BANK THIS IS NOT ACCEPTABLE

I called the customer service from a landline and provided all the details they asked me for and then they ask me how they can assist me when I asked about my debit card replacement he told me you can do that via the app it self and when I was checking with him the steps that is not what I have in the app, i’ve asked him to help me out order a new debit card he said he can’t as I have to call from my registered mobile number and go to the green customer service team in order for them to help me out what an amazing service after I provide my full details and if he made the purchase when you will receive the card you have to present the ID the the delivery guy in order for him to complete the delivery the agent also ask me to send you a screenshots I did 2 days back and yesterday I filed a complaint but still no one have reached out to me like no one cares about customers. Very bad customer service.

Didn’t face major issues so far. When will the dark mode be implemented? It’s always unpleasant to use this app when in the dark

Not happy. If they can make any service charge from the customer, then they will definitely make sure to remove it from the app and you must visit the branch. For example: if you want to make a term deposit, you can simply do it one click through the app. And when you want to close it, they will make sure you visit the branch and make a request to get your money back and they say 3-4 working days. That too at times with early closure charges of 100 AED. Really disappointed! I will definitely change my bank

I want to apply for complaint I already send about my issue that your bank is stealing my money again and again but of course no one care and solve my problem each month they cut money for failed auto transfer and I never do it I check my schedule transfer theres nothing and they keep cut money till it be less than 3k and they take tax for each money cut and yes guess what they take more money for balance went less than 3k so i demand you return me my money and solve your issue or else big issued and ofc this is 4th time i send email and nothing i call the bot and nothing and they keep stealing and I can’t apply for complaint by app

The app is good, however when i try to do an international transfer the “transfer type” drop down menu shows no options and its mandatory. I am using Iphone. This has been reported but no action was taken.

To open new savings account there is any minimum amount maintenance required or can maintain zero balance

I was promised 5% cashback on supermarket purchases with a maximum cap of AED 200. I have diligently spent AED 4000 in supermarkets, which should entitle me to the full AED 200 cashback according to the terms and conditions provided. However, upon attempting to redeem the cashback, I discovered that it is showing as invalid. It is shwoing AED 100 for redemption. It’s a scam for 5% cashback card.

‏ما توقعت بنك بهذا الاسم الكبير لا يقدرون على حل مشكلتي

I love the FAB app and service but the only issue is that I need to remove all my beneficiaries at once as i have more than 1000 beneficiaries due to the nature of my work and deleting then individually would take so much time and effort. Is there any way to delete all beneficiaries at once?