foodora: Food & Groceries

The app itself is actually pretty good. If the app wasn’t as good as it is I’d give it a 1 star. The service is mediocre. The customer service is horrible. Do not order from places that have their own delivery you may not get it or it’ll be cold, and you’ll end up paying full price for something you didn’t get or is substandard.

The drivers don’t really follow the instructions. Apparently Foodora doesn’t even pay their deliverers properly nor do they train them. If there is an issue or they get the order wrong there is no one to speak to, no one that even answers your request and concerns. Zero respect for the customer. In other words worst service you can imagine.

I clicked on a restaurant near me for a pickup order. The map instead loaded a different restaurant (Same chain, different location) and then sent the pickup order to a restaurant 45 minutes away. Foodora customer service refuses to take responsibility for this issue, even though I have been able to replicate the error on multiple devices. The customer service department states that it is not their responsibility to ensure that the locations of restaurants on their own maps actually correspond to the locations of real restaurants. Use another service.

The app works great! It's simple and offers both Swedish and English language.

Great products and quick delivery

This is literally the absolute worst food delivery service I have used in my entire life. I travel a lot and have different apps for each country but this one wins the first price of being useless! Most orders I have placed have been late by at least 90 min that is if it’s not canceled. I live in the city and order from nearby restaurants. Save yourself from the headache, use another service or even pick it up it’ll be much faster!

Spent time checking out menu and fill up cart just to find an error occurred when I press order. So I ordered from another app instead that always works. This happens half of the time when I ordered. Pretty annoying

I’ve had my order on ”less than 5 minutes” for an hour now. Also that the statuses never changes from ”has received your order” until it’s done is very bad, as well as the wording when an order has been picked up. ”Budet har precis hämtat upp”, even after 20 minutes in this status? I think you don’t understand the meaning of ”precis hämtat upp”. And why not show more progress than these two statuses? Look at Uber Eats or Doordash and improve please. Not using this service again when no decent estimates exists.

It costs a fortune for delivery fee . From 70 to 100 SEK ( 7€ to 10€ ) just delivery.

Easy to use