Genea Mobile Access

I see some complaints about location services in the background, but this improves the unlocking functionality with mobile credentials. It is annoying that Apple keeps reminding you of this though after you already accept it.

Worthless piece of $&@!!!

Terrible app. Key can take a moment to load. Constantly being informed to move closer to device, even though you are directly in front of it. App used to work fine when it was Sequr.

The idea that this app wants to track my location even when I am not running the app is appalling. I can’t trust the developers of this app since I don’t know them. If they can’t figure out another way then I hope a competitor can.

When I tried to tap the door sensor it opened my credit card (?!) Tried calling support and never got to a human. Sent a live chat and got a reply an hour later to reboot my phone. Finally got in when a coworker drove across town.

I’ve tried five times and it’s worked zero times. Your key to the office needs to work — all the time.

I’m just a horrible person

I have been using the app for almost a year now. I love that I do not have to roll down my window when I come into my building.

The app works great on my iPhone but doesn’t work at all on my Apple Watch and I can’t find any instructions to help me troubleshoot.

Expected some apps to fail during initial betas of the new iOS 13 several months ago, but with only days left before the official launch of the new multi-device OS update - this app still crashes before even loading. I have a feeling there will be a lot of people locked out of their places come Friday morning with zero warning. Update: Looks like the team was able to slip in a fix under wire post the iOS 13 launch! Still some stability issues and the turn to unlock feature doesn’t always behave - but systems are back up. Good job Dev team!