Harmony® Control

I was given a Logitech Harmony Smart Keyboard. So I purchased a hub from CEX to get it up and running with my HTPC. I’ve spent five days trying to get the hub to add the keyboard and connect to my computer with Bluetooth. Every time it fails in the app with an error and says to restart the app. Then I can’t connect to the hub as I get stuck on the screen “Connecting to Harmony Hub…..Downloading configuration”. Tried all this on multiple iPhones with no difference. Only way I can connect to the hub is to delete the app and reinstall it. Then repeat over and over again. The closest I got was connecting the hub to the computer. But again it failed to connect to the onboard Bluetooth or the two Bluetooth dongles that came with the keyboard. I’m taking the hub back to CEX. I very rarely submit to defeat, but the software is so unstable and not even support anymore. It’s just not worth the hassle of trying to find a work around.

I’ve used Harmony remotes for almost 20 years. Back in the day they were great. Now they are unusable. Support is useless. Software is unmaintained. It’s not worth the hassle

Overall the remote app works with all my paired devices, however I’d like to add a custom wallpaper to my harmony remote and can’t seem to do so from the app. Also, the layout of device controls on the app is baffling, I have to swipe through multiple pages to do simple tasks, could you possible add an edit function so I can have the controls I use regularly on one screen?

One of the worst products created. Buy a long stick to push the buttons instead of this. It will be much more reliable and convenient.

Rubbish support and constant problems .. wide open for someone to do it better

As the title says it stopped working with all my smart speakers a few days ago. Still can’t get it to connect!

Hi guys, Just like everyone else, my Alexa integration broke a few days ago. I’ve spent hours trying to fix it, & eventually found a solution. I’d tried all the standard things to no avail; Alexa integration disable/enable, reboot Hub, etc. This fixed it for me: Disable the Harmony Alexa skill first. 1. Install My Harmony desktop software for Windows on a laptop ( not desktop, it must have WiFi). 2. Login to your account. 3. Select your device. 4. Click Settings 5. Click Update Software. 6. Click “Having trouble? Recover your remote and hub. 7. Follow the process to the letter, firstly plugging your hub into the laptop using a micro USB cable, then your Harmony remote (the Elite will plug in to USB at its base). The software will also update the firmware if needed, & will reset the devices. 8. Uninstall the Harmony iOS app & re-install. 9. Setup the hub using the Harmony app. I had problems with my ubiquiti WiFi here & had to connect direct to the router. NB: Both phone & hub need to be on same WiFi. 10. Enable the Alexa skill, authorise & link. 11. The remote should resync when in its cradle. Best of luck!

If you run a 5Ghz network (the faster, better one) in your house the Apple iOs app will not run.

Does what it says, its never let me down, could be slicker. Overall very happy

Bought a harmony hub for Christmas, (HUB ONLY) when trying to set up using this app it asks me to place remote in cradle. I don’t have a remote! I can’t advance beyond this screen, therefore the hub was a complete waste of money and cannot be used. Please redesign this app to cover all your products. I tried to contact you before writing this review but could only find trouble shooting which doesn’t cover my problem.