Harrods

Great service and care as always.

Luv how online purchases are handled

Have loved and shopped with Harrods for over 50 years

Poorly designed- half of the time the app doesn’t work, taking too long to load, very disappointed

Glitchy app

The app has great features and it is pretty straightforward. You can visualise your points and cash balance immediately, and your benefits. You can do your shopping easily by applying the super-effective filters and know everything about Harrods. It's a beautiful means to have access to this sublime store. I do recommend everyone to download it.

Love the new app, it’s really easy to navigate!

I can’t seem to access my Harrods account. It takes my credentials and then doesn’t do anything. Very frustrating

Good app and range of products once it lets you login. The app used to always kick me out and I had to log in over and over again. But now it won’t even let me log in, my credentials are correct and I enter the verification code but it still doesn’t log me in. Would be better if the developers could figure out the login issue. There’s a box to check if you want to remain logged in and it still kicks me out. In the age of face logins, it’s annoying that I have to keep typing my info and still be kicked out. No point bec I only end up browsing, can’t shop and can’t save wishlist. I’ve tried deleting and reinstalling and emailing their support team but no use.

Ordinarily this app has been fantastic. However since last week I am unable to log in. After signing and going through the verification process I see the welcome screen with my name for a split second and then it takes me back to the sign in page. I’ve spoken to someone who at the store who said it’s an app issue. After a week it’s not resolved. I’m not happy as it was such a good app!