Hellenic Bank

So, hellenic bank does an app for the internet banking which: 1. Needs authorization with bank to work - you don’t have to do it via browser 2. Resets authorization when you don’t launch it for some time, change network and so on - you do not have to do it via browser 3. Has limited functionality - it’s full in the browser 4. Requires you to buy a new phone because the user doesn’t have latest OS - worjs in browser. Question is - why in the world did hellenic do an app that is in every way worse or incomparable to it’s web counterpart? Well, either a definition of ‘stupidity’ is here, or somebody did shred some budgets?

For money that I pay for maintenance this app very buggy and not usable, no functionality that have other EU banks. I will give only 1 star

I repeatedly have to call in to the call center, ONLY during business hours on weekdays, to authorize the app for payments and transfers. Is this going to happen every time the app is upgraded? Stupid process which inconveniences customers.

There should have a sign out option and not only close by throwing out/close the app.

App not able to repeat a transaction

Horrible. I just installed it and i am putting verification code for the 6th time and still it doesnt let me in. ‘We have encountered technical problems’. And it takes TOO LONG to load

The app is getting much better. However, I’m missing the log out button/link and a way to communicate with the bank.

You are App stinks The worst I ever seen. I am glad you guys listen to your customers and you develop a new app l love it thank you very easy to use now

Why the app forgets the username after every upgrade?? why it asks to change the password all the time? And you can change it through the website only and not the application. Horrible experience.

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