Help Scout

Stop serving me Pride propaganda. I pay to use your software, not to be indoctrinated.

Frustrating because adding apps is a paid feature of Help Scout and we can’t use them on mobile!

The notes crash if you use and emoji and I couldn’t send any tech notes through the app cause it won’t let you send feedback.

Helpscout has been a crucial part of our company's growth. The Internal notes on emails alone has aided our team on professionalism and communication. The internal notes allows us to utilize one email address, and respond to customers with in 24 hrs and keep communication clear for our clients. They have all the basics and then a ton of additional capabilities- the saved replies is another favorite, as a busy flower shop with a large online shop I can't tell you the amount of emails we receive and having that option saves so much time for the team. The app is modern and user friendly. The support is also incredible.

No longer works. Crashes on startup.

It would be nice to have the option of triggering manual workflows through the app. Also still waiting on a snooze feature (like intercom has) for several years now, on any HS platform this would be useful. It’s been “in the works” since at least 2015. Feels strange it would take that long for such a highly requested feature.

I’m not quite sure why this app would get less than 5 stars. I’m a customer support specialist and I use this app every day! Working remote, it’s so convenient in my daily workflow, to either save time in the morning by reviewing quickly our tickets and tagging them/adding notes/send quick answers and begin the day stress-free. So maybe my workflow fits perfectly with HS app, as I then work on desktop throughout the day, but it definitely helps when outside office hours to answer quick and not leave our customers hanging! Plus, their support team is top notch :)

I’ve submitted several support requests to fix issues w this app and nobody responds. Seems like a forgotten component. I work mobile and need this app to be as functional as the website. It doesn’t show number of open tickets in Inbox from Home Screen for your accounts. Also seems that it doesn’t default to MINE tickets but instead Unassigned. Can’t change this and app doesn’t save your preference. Website great but this mobile app needs a face lift.

Hello, huge fan of your super useful app and will update my review when I can use it again on my device. The Helpscout app now crashes on 20 of 20 test opens, briefly showing the Helpscout logo then disappearing. This is on the last and lastest version of iOS 14 (14.8). I’m an Apple developer too and like tens of millions of Apple users prefer to keep my device on the previous OS big number version for 6-10 months while the latest big number version matures. Helpscout has always worked perfectly on the previous year’s OS for the last few years until this March update. Could you test on your end and fix this crash?

I’ve been a HelpScout user since 2013. My business inbox has been unable to receive emails for the past three days (!!!!) and yet we can not for the life of us get ahold of any one at HelpScout to address the problem. There’s no phone number and no one responses to our live chat requests. Totally unacceptable for a company built to providing a tool for CRM!!!