Help Scout

Ich habe die App gerade entgegen der schlechten Bewertungen ausprobiert und sie funktioniert wunderbar. Alle Desktop-Funktionen sind da, alles läuft intuitiv und sieht gut aus. Für unterwegs eine perfekte Lösung. Danke!

App crashes and closes as soon as any message is selected. Disappointing.

Can’t use the app right now as the security token always expires after a few seconds and logs me out of the app. Second star because it looks nice :) but I was expecting to be able to use he app.

Stop serving me Pride propaganda. I pay to use your software, not to be indoctrinated.

Frustrating because adding apps is a paid feature of Help Scout and we can’t use them on mobile!

The notes crash if you use and emoji and I couldn’t send any tech notes through the app cause it won’t let you send feedback.

Helpscout has been a crucial part of our company's growth. The Internal notes on emails alone has aided our team on professionalism and communication. The internal notes allows us to utilize one email address, and respond to customers with in 24 hrs and keep communication clear for our clients. They have all the basics and then a ton of additional capabilities- the saved replies is another favorite, as a busy flower shop with a large online shop I can't tell you the amount of emails we receive and having that option saves so much time for the team. The app is modern and user friendly. The support is also incredible.

No longer works. Crashes on startup.

It would be nice to have the option of triggering manual workflows through the app. Also still waiting on a snooze feature (like intercom has) for several years now, on any HS platform this would be useful. It’s been “in the works” since at least 2015. Feels strange it would take that long for such a highly requested feature.

I’m not quite sure why this app would get less than 5 stars. I’m a customer support specialist and I use this app every day! Working remote, it’s so convenient in my daily workflow, to either save time in the morning by reviewing quickly our tickets and tagging them/adding notes/send quick answers and begin the day stress-free. So maybe my workflow fits perfectly with HS app, as I then work on desktop throughout the day, but it definitely helps when outside office hours to answer quick and not leave our customers hanging! Plus, their support team is top notch :)