International SOS Assistance

Can’t lock. And connect.

Pretty bad for an app that you rely on in distress not to load. The latest version doesn’t load - blank blue screen after the logo splash screen.

Have difficulty to get keyboard to enter Password. Application has requirement for strong and complex password, that dose not make sense in case of real emergency when quick request for help is required, and mind of victim may be confused. Application get locked after small number of password entering mistakes. Application is expected to be used very rarely and it is difficult to memorize complex password. Application users E-mail as user ID that bad idea in general because E-mail changes frequently, and users frequently have savers E-mails for different purposes. If user ID is work E-mail, it is not obviously what password is requested: company or application specific password.

Upon opening the app, loading the dashboard is slow. Often I can’t check in immediately bc I don’t have time to wait after I land in the new destination.

Chaotic, confused and inconsistent. Used for a service call. The ETA eventually said driver would be here in 8 min, then 4 min then 0 minutes. ETA stayed at 0 minutes for 20 minutes. No sign of truck. I called AAA, they told me the tech would be there in another half hour.

Why do I need to spend 5 minutes trying to connect and log in to a SOS app??

Cannot select trip name and have to type everything in all over again, after the app suggesting to “add a new part to THIS trip”

It keeps flipping between web pages and has to reload each time. Impossible to do something simple like change my email address. No clear organization.

Hey Chris - let’s discuss the app experience

This app accepts my user name and password. After that nothing happens. I’ve restarted my phone, used wifi, used cell service, nothing.