Kyte - Rental cars, your way.

Please return my deposit I returned the car on 15.12.22 It's very late now . I don't want to leave a bad review. Please return and confirm Thanks Abdulrahman Atta

I just wanted to say how impressed I am with Kyte. We used Kyte for a California road trip in August . I’m from the UK and have previously used traditional car hire companies which always seem to be very time consuming and a big hassle picking up and returning. Kyte is such a simple clear concept and I’ve been very impressed with the whole service from collecting the car to dropping it off. I’ll be definitely using Kyte again

Great company, great service, first class app

The best car hire experience I’ve ever had. Car arrived on time, great communication in the app. Was able to add a driver and extend the time so easily. I’ve had so many bad experiences with traditional car hire companies, don’t plan to ever use them again.

The car never arrived, I got no proactive communication, and overall had probably the worst customer service I’ve ever experienced. Unreliable and unprofessional, which is a real shame.

I would recommend!

I’ve rented from Kyte since 2020 but can no longer recommend them and will be taking my business elsewhere. Kyte is preying on unassuming customers by renting the car at 7/8 full. If you bring it back full, they won’t reimburse you and if you bring it back less than 7/8, they up-charge you the difference at a higher rate. Utterly pathetic and shameful business practice. Rising rates I can understand, trashy unresponsive app - typical these days in tech, but slimly attempts to skim money off customers like this, unforgivable.

This issue could have been resolved without cancelling my order. Now I have to pay for a larger car and it is a very high cost for me .

I’ll do my best to keep this short and concise. I received a citations while renting a Kyte vehicle in CO. (The ticket was for changing lanes on the freeway when I was not allowed to 😵‍💫 but that’s on CO, not Kyte.) We were not aware of this citation because it was sent directly to Kyte via mail. Kyte did not inform us of the citation until AFTER the payment deadline, causing our fine to double, then charged our credit card the doubled amount. I reached out to Kyte (only via email, I could not find a phone number) to explain the situation. It seemed fair that they only charge us the initial ticket amount (instead of the doubled price). After some back and they proved to be inflexible and not understanding of a reasonable request… we would pay the initial amount and Kyte covers the rest due to their lack in communication. No go. The rental experience was actually pretty good until this moment. However, we will not rent from Kyte again because of their rigidity in customer service.

They said I am ineligible and cancelled my trip a week out. They don’t even really tell you why, just a link to their terms and conditions. Awful and unreliable use any other car rental company.