Marina Bay Sands Singapore

Once you figure things out, it’s ok. But, if you click and log into the loyalty program and happen to select: “keep me logged in” there is no way to log out of that. And from there you cannot manage a booking more than 4 months out. So you can’t manage a booking…I deleted the app and redownloaded to reset. So, if you don’t select: “keep me logged in” it’s better.

App is confusing and doesn’t even find an existing reservation. Embarrassing for a top tier hotel!

There is a reason why this APP has a low rating. For a top level hotel, they have choosen a bottom tier APP interface. Became a member before they required us to make an account with a password. Tried to make an accountant, but app doesn’t take into consideration an older membership. So when I tried to make a new account, the online application was rejected due to my information already being in their system. I give the representative at the concierge desk 5 stars for their efforts and time to try and straighten this out, ZERO STARS to this APP and the concierge’s supervisor who instructed the concierge to keep referring us to use the APP. Anyone applying for a membership, new members should have no large problem, but insist on a physical membership card regardless, so that you have your account number and proof of membership in physical form.

A place like MBS the guests needs a smooth experience. Someone with a guest mindset needs to work work with IT.

Not updating app fast enough for new iPhones

Such a downer that the parking redemption OTP feature is always not working in this new version. Seems like even the update is unable to fix it.

Very easy to use and collect rewards!

After installing the app it doesn't load properly. The screen just stays blank, after a few restarts I eventually ended up with a generic "cannot load content error message". Not off to a great start.

Terrible experience As a registered customer it doesn’t recognize me while buying theatre tickets. While reregistering you need mail OTP but when you switch to look at that app mbs app goes to black and not responsive anymore. Buttons in tabbar are behaving inconsistently.

Restarted phone and app multiple times. Can’t long in anymore. Can’t redeem parking when needed. Disappointing.