Marley Spoon

For my first shipment from Marley Spoon, they used OnTrac as the shipper. Why they did that is beyond me because OnTrac has a very poor reputation. I believe the Better Business Bureau has given OnTrac a rating of F, if I’m not mistaken! I never received my initial box on the day it was promised, and further communication with OnTrac was worthless and pointless. One week later and the box still hasn’t arrived or been accounted for. Very disappointed. I immediately canceled my account with Marley Spoon. Marley Spoon needs to stop using OnTrac for deliveries.

I was really excited to try Marley Spoon. When I received it the fish had broken open and fish juices got all over everything in the box. I have ordered a lot of meal services and never had a package break - but in reading reviews apparently this happens a lot with Marley Spoon. I reached out to customer service and they offered me a $7 credit toward my next box. Ridiculous- the box was wasted I wasted my money had no meals and you want me to try paying for your service again? After going through the box to see if I could salvage anything I also found it was missing ingredients. I tried reaching out to customer service again and never got any response except we see we already credited your account $7 so this issue is resolved. Horrible. Extremely disappointed.

Before I could cancel, it charged my card. Trying ti stop it from being shipped! Can’t get a live person! Tried calling that number! Says it’s not in service!! Update ! NOT IN SERVICE!

I created an account to be able to see what meals they offer. After reviewing the options, it want a good fit for what I want in a meal kit delivery service. Within 5 minutes of creating the account (and adding payment information since it’s talked go be able to create an account and therefore see the meals), I cancelled. Since the account was created after the window to cancel orders (but apparently not to place them?) an order was submitted and I was charged despite no longer, and frankly not even initially, wanting the meals they had to offer. Upon reaching out to customer service to resolve this, I was told there wasn’t anything they’d do to refund or cancel the order and the charges stood. There was no options given, only references to their ordering policy; it felt like a scam to get money even if you don’t want their services. I ended up having to dispute the charge with my credit card provider instead and am still awaiting decision on that when a simple refund would’ve fixed the problem entirely. I would not recommend them.

Just not sure how they get this app so wrong. Rotation appears to now be broken. Why???

This review is only about the app. It is now only opening in portrait mode — and not like an iphone app, it’s full screen. Please fix this! We have been using this service for some time and really love the food/recipes. But not being able to use the app in landscape on my ipad is annoying.

At first I was very excited to have theese meals. Food is very high quality and a good selection. The problem is their logistics. In just the last 5 weeks they changed the date of one delivery with no notice to me at all until I called to report missing meals and since they then delivered it on a day it was 90 degrees and we weren’t home all day the food had to be thrown out. And then I moved a delivery date to match when we cane home from vacation and they cancelled my following week’s delivery even though I had picked meals etc and again did not notify me that they cancelled it. To add on, they moved my following week’s delivery to a new date and again did not notify me. The answer I got when I called to report the missing delivery was that they tried to say they moved my delivery for yesterday to the date I got the delivery I had moved for the day I came home. I moved that one in the app. And then still picked meals for the following delivery which apparently I am not getting at all now with no communication. And my delivery for next week was moved again with no notice so its now being delivered in summer heat when no one is home - at least verify the date you are moving it to is ok. Or if the original date is not available due to logistics - DO NOT ALLOW PEOPLE TO SELECT IT. Don’t just move it and not tell people. People plan their shopping around this and it a huge inconvenience to people to have to plan and shop for a weeks worth of meals at the last minute when they expected that it was taken care of. Do not sign up for this service. The quality of the food and recipes doesn’t make up for the unpredictability and the utter lack of concern they have for their lack of organization.

Customer service is non existent. Truly awful in helping customers, will never use again

Just a heads up, if they ship you a box late and your ingredients are bad, they won't reimburse you the whole amount. They will still charge you roughly half for things like spices and vegetables that have been sitting in a box with rotten meat for a day. For some reason, they think that you will use them even though the meal they were ordered to create is no longer able to be made. Check out Reddit, this has happened to several folks.

Had consistent deliveries to my address weekly and this last delivery did not come until 3 days past the delivery date and the delivery wasn’t even held in a cold storage it was as if it was held in a car the 3 days. Furthermore I was only offered partial credit to keep the dry ingredients however the planned meals for the week were mostly protein meals. It was so sad to have to throw it all away because someone didn’t want to do their job of delivering it. So inconsiderate and wasteful. I’ll never cook another Marley spoon.