Marley Spoon

Customer service is non existent. Truly awful in helping customers, will never use again

Just a heads up, if they ship you a box late and your ingredients are bad, they won't reimburse you the whole amount. They will still charge you roughly half for things like spices and vegetables that have been sitting in a box with rotten meat for a day. For some reason, they think that you will use them even though the meal they were ordered to create is no longer able to be made. Check out Reddit, this has happened to several folks.

Had consistent deliveries to my address weekly and this last delivery did not come until 3 days past the delivery date and the delivery wasn’t even held in a cold storage it was as if it was held in a car the 3 days. Furthermore I was only offered partial credit to keep the dry ingredients however the planned meals for the week were mostly protein meals. It was so sad to have to throw it all away because someone didn’t want to do their job of delivering it. So inconsiderate and wasteful. I’ll never cook another Marley spoon.

Cannot disable advertisement push notifications. Automatic 1 star. Will update if they change this.

Food ordered from Marley Spoon is sometimes not delivered with zero explanation. Not reliable.

Pros: Nice, interesting recipes. Cons: They use LaserShip, so 40% of your boxes do not make it to you. They do not sort the ingredients by recipe. The tracking in the app does not work (probably because LaserShip does not work). They expect you to have a lot of kitchen stuff you may not have (immersion blender). I’m willing to deal with ingredients not being sorted like they are in Hello Fresh boxes. I’m willing to spend $100 on a blender. I’m not willing to walk all over God’s creation to try to figure out where the LaserShip moron dropped the package.

The produce comes already going bad, we’ve thrown much of in the trash & buying from grocery store. When I tried to cancel on the app, it said I cancelled. A week later I get charged again. Spoke to “customer service” & they said I would have received an email if I cancelled. Download crappy app again & cancelled again…says I will get an email in next 30 days. I just turned off auto pay through payment source. Stay away!!

The app is cumbersome with all the new extras for every meal. Used to love using this app and service but the last few months it has become more of a hassle to navigate and order recipes that my family would enjoy. They also have horrible customer service both on the phone and via email. They can NEVER do anything to help which seems odd since most other companies like to solve their issues and make customers happy. Overall the food is good but not worth the $50 price tag for a small meal.

I’ve ordered from a handful of these meal kit services, and for me, Marley Spoon is the best. Others either repeat the same meal choices over and over, or use the same spice/seasoning packs with every meal. Marley Spoon really does offer new, exciting meals every week. You’ll never get bored! And final product is 🤌 Cannot recommend enough. I mean unless you hate non-boring food 😝

App forces you to pay before even seeing options for meals. I called immediately and canceled my order, and followed up with an email. 2 weeks later they delivered a box and charged me. I called to get a refund for a box I never ordered and customer service was extremely rude, saying they could not do anything. Shady service, no wonder this chick went to jail