I have had a horrible experience prior and am worried this will be another. Fingers crossed 🤞🏼

They were able to reverse charges immediately so I could correct my own error, with impeccable demeanor and class, while charging the lowest domestic shipping rate possible for products otherwise only attainable via the EU/UK market. Exceptional.

Forced me to go thru PayPal and prceeeded to push back transactions. There are some issues going on. Otherwise the site is great.

Had to try to add a new address a million times and the app kept quitting - had to wait 2 days and by that time the item I was going to buy was gone

Whenever i click on an item to see, the page goes up, so a part of the pic is not seen unless you pull it down again but it goes up again so you have to pull down and keep your finger on the screen.

Fix the app!!! Trying to add items to my shopping cart via the app and they go to my wishlist. Can’t do anything at the moment and it’s frustrating.

Love Moda, love the site experience, but I cannot shop from the app because I can’t log in. I’ve changed my password numerous times trying to fix it, but have come to the conclusion that the app login screen isn’t coded correctly. It won’t even let me sign in using Face ID through my Apple account.

I have had so many issues trying to log-in. I have reset my password numerous times and still have an invalid password error! I am going to uninstall and reinstall (fingers crossed) it will reset and accept my updated password(s) which I know I will have to reset again but hoping it will finally cooperate! I unfortunately lost an entire cart of items when I realized I was not logged in, and then upon trying to log-in, am not able! I am however able to log-in via the web, but App would be much more convenient!

They really need to stop with the prompt to enable push notifications every time you go to the home page of the app. I could see an initial prompt when you open the app, but every time the user goes back to home is absolutely irksome. When the user has seen all the product in a category, it should be clear that you’ve reached the end. We don’t want to see repeats. We don’t want to doom scroll. The product they sell is great and I haven’t had any issues with shipping. Taking off 2 stars for the poor user experience and lack of respect for their customers time. I would shop the app more if it weren’t so annoying.

I can always count on MO for having the best pieces! My “Go To” for knowing I will be chic and always super excited about my purchases. Their return policy is the best!! I love their trunk shows, where I find designers off the radar and I am always delighted.