Moda Operandi | Luxury Fashion

Cannot login. Had the password changed. The online login is ok, the app login is not working

Love the assortment MO offer and often times have great competitive prices especially on sale items. Have never used Pre-Order function but sounds like a great idea. International shipping @ $75 stops me from purchasing almost every single time, not competitive with any other luxury sites. Also, customer service will not honor price changes that occur while your item is in transit to you. App is glitchy, freezes and doesn’t load properly.

Much Cheaper to ship to 3rd party in US. $75 is not competitive compared to net a porter, matches fashion, my Theresa.

I love seeing the latest collections from designers and Moda Operandi's curated collection. But there is such a long wait time for the trunk show screen to load, and it often freezes the app forcing me to restart it altogether. The website is so seamless! Perhaps it's time your app upped the ante to match the site.

I have had so many issues trying to log-in. I have reset my password numerous times and still have an invalid password error! I am going to uninstall and reinstall (fingers crossed) it will reset and accept my updated password(s) which I know I will have to reset again but hoping it will finally cooperate! I unfortunately lost an entire cart of items when I realized I was not logged in, and then upon trying to log-in, am not able! I am however able to log-in via the web, but App would be much more convenient!

They really need to stop with the prompt to enable push notifications every time you go to the home page of the app. I could see an initial prompt when you open the app, but every time the user goes back to home is absolutely irksome. When the user has seen all the product in a category, it should be clear that you’ve reached the end. We don’t want to see repeats. We don’t want to doom scroll. The product they sell is great and I haven’t had any issues with shipping. Taking off 2 stars for the poor user experience and lack of respect for their customers time. I would shop the app more if it weren’t so annoying.

Want to love it so much as LSD is my idol but this app is infuriating and to not invest in development for luxury fashion/lifestyle feels so off brand?? Password reset, login screen issues abound, error messages that don’t make sense or can’t be resolved, and the inability to scroll photos in full screen mode drives me crazy. Pls add scrolling and zooming abilities including in thumbnail/list view (like Saks, etc.) so we can scroll through all the product photos without having to click on each product by one at a time.

I can always count on MO for having the best pieces! My “Go To” for knowing I will be chic and always super excited about my purchases. Their return policy is the best!! I love their trunk shows, where I find designers off the radar and I am always delighted.

I called with an issue and literally within 1 minute the problem was resolved. This is how customer service for luxury items is supposed to work.

Easy to use. Great selections. Awesome sales!!!