My Flexcar

They take your money and run! They don’t give refunds or anything despite what they say! #DO NOT RENT!

Tried to login but keep getting a weird error message. I did email them. I’m waiting for a response, but I’m not able to use the app or even sign up on the Internet so right now I’m gonna give them one star until I can get on the app.

Again! Cannot view daily mileage summary by the way this is also happening on the website. Still broken. Please fix. 10/30

These people are thieves. Be careful, charges me $680 for a crack in the drivers mirror. At a mechanic this will cost $150 max. Was not able to pay my daughter's day car because of this. There is a part of business that should come with moral and ethics and they just don't have it.

DYSTOPIAN POLICING ALERT! Flexcar sees ALL of your driving patterns and will suspend your account if they arbitrarily deem your driving patterns unsafe. Welcome to the dystopian age, folks! Additionally, billing visibility is not something Flexcar does well! Sure, the price for the mileage plan and the insurance were straightforward, but WTH is this subscription fee I have to pay if I keep a car for over two weeks?! And I’m forced to pay for 200 miles upfront when selecting the low mileage plan? This information needs to be present when I book the car and make the initial payment. Totally deceptive startup practices here!! I really want to like this app and service, but don’t mislead me with the total payment will be!! FYI it comes to over $700 for the first month with the cheapest mileage plan!! Definitely not what was advertised!!

I’m paying more than what I should because they won’t fix a glitch in their payment system.

I tried logging in and was told to update the app. I did and when I try to open the app I’m told it is out of date and can’t get into the app anymore cause I’m stuck in a loop

The mileage is RIDICULOUS!!! You pay so much money in a week more than you do in a month! I don’t understand paying for mileage if I have to pay every month. It is a hassle trying to avoid paying $45 every time you need more miles. I wish they do better on that because I see a lot of reviews complaining about it. Also I hate all the emails threatening to repo the car if the balance is not paid down when in reality we should not be paying for mileage.

Have used it for many years without issue. I finally needed maintenance on my current vehicle that I have had for 4 months. Oh boy. They proceeded to argue with me how the vehicle didn’t maintenance because their computer said it didn’t maintenance yet.

The only thing I was most skeptical about was the reviews about ppl getting in accidents and getting replacement vehicles. I must have manifested this because before my membership fee a lady ran through her stop sign and hit me. She took fault, I’ve talked to insurance companies etc. gotten the car towed, submitted picture and the report the night of the accident. Flexcar stated the process should only take three days and I’m on week two with NO CAR and I’ve called everyday on my lunch break for an update. I’ve gotten conflicting info every time. “We’re waiting on an inspector” “We need to confirm that the car has been returned to the hub” (two agents confirmed it has AND said they had a delay with sending an agent out). Etc. I’ve been nothing but pleasant with every person that I’ve spoken to and I’ve also asked for follow up’s and NEVER GOTTEN ONE. I’ve even told them to just shoot me an email because I understand it gets busy. One lady who was originally assigned to my case, hasn’t responded to any of my emails. I think this is ridiculous. I’ve been terribly inconvenienced and I can’t get support to give me a solid update. Outside of this the process to get the car was quick and painless but you all need a new process on keeping your customers updated. If someone’s paying a membership then maybe make sure you reach back out to them. At least get some kind of team dedicated to it. I think this is unacceptable. If you use Flexcar, make sure you don’t get in an accident because it’s going to be worthless to have the service. This one star is not for the app, it’s for the service. FOLLOW UP WITH YOUR CUSTOMERS!