My Optus

Utterly useless app matched by an equally useless customer support team. Tried to activate and top up a new sim. Took over 5 hours and multiple failed attempts. The app doesn’t have any functionality.

Very smooth. Very responsive. Easy access to the support chat is very handy.

No satisfaction

I am on postpaid plan and due to the current Coronavirus outbreak, getting money in my account was tough. The service providers helped me very well with extension upon request and they were really good with their behaviour. I loved it. Thankyou Optus!

Why do you want to keep store card details box checked??????? It should be unchecked and users should have an option to check if needed.

I’ve had this app for about 6 years with no issues. Upgraded my phone about 6 months ago and it no longer works. Keep getting a system unavailable message.

I am 82 years of age so I hope I’ve done it right - how do I pay ???

Everything is wrong with this app, they might as well throw it in trash and start again. I would have to write a thesis as to all the issues. Definitely don’t trust Optus after the experiences I have had and I regret coming back to them

Useless

Have to always uninstall and reinstall to get past the “we’re having system issues page”, eSIM activation super glitchy and takes multiple calls to work. Just overall bad experience.