My SmartBike

I just love my bike, but then the battery failed after 3 years, and as you would expect, out off guarantee, well after 3 months and a bill for £640 I have my bike back, just wonderful, going out everyday, even in the rain, I just hope I’m not going to have to replace the battery every 3 years🤔😎

Why do I have to authenticate to access my bike ? It’s very annoying

Given how often the app logs you out and forgets you exist, it’s a shame it interacts so poorly with saved passwords on the phone. “My..” prefix to the name means it’s hard to remember which app to search for. Rather limited functionality so it is seldom actually useful for anything - it doesn’t show distance bike has travelled, only what is logged in the app, but there are so much better tools for that.

The app generally works well, but is a total disaster if you touch the phone during an activity. If you interact with your phone (move away from the bike, take a photo, answer a call, put the app in the background etc.) the whole thing locks up, smart mode disappears and you can’t resume your ride. You end up having to kill the app and restart which normally trashes your ride data. Given up on it for now and gone back try trusty garmin for recording rides. Shame as the app offers a lot of extra data, just nowhere near stable enough to trust.

I am now locked out having put in my correct e mail and password and you still telling me something is wrong! Hence the low star rating because even changing my password does NOT work!

Working great really enjoying the app function

I can’t read my apple time when cycling- it’s too small Temperature and altitude very helpful if they could add

I’ve started using this app now that watch integration has been added, but a couple of things: Calories burned is not being sent to Strava (which is linked to Apple Activity and hoeing 0 calories burned) The lock works, but when you unlock it doesn’t always enable e-bike assistance again. I had to lock and unlock a couple of times before I got the assistance back again. On the app it showed me changing levels, but Watts remained at 0 and pedalling was all me! There’s an error on the unlock message - it looks like the header of the message has been changed but not the body - it reads: EBike successfully unlocked Your Ebike's assistance is now disabled. For the optimum experience, please remember that the app relies on an active connection to the Ebike and to the internet for unlocking. Developers - I’ve filmed the lack of assistance and taken a screenshot of the message. If you want a copy, please reply with an email address and I’ll send over

1 year later (May ‘24) … and this app is still complete rubbish and unfit for purpose. I wouldn’t use it if I didn’t have to, but the system on my bike appears to require it. To be fair, there was an interim update which gave me a legible battery %age, then another update screwed it up again! I now have to dig into the engineering data to find my battery %age, and scroll down through acres of weeny print. I’m using the iPhone SE 2nd gen I had when I bought the bike. This should be fully supported. So much for listening to feedback: 1) the app periodically logs you out, and you’re stuffed if you’re off-grid (wilderness biking, remember?) and then can’t get into the app. 2) it’s still random what data the app retains between log-ons/bike connections. I ONLY WANT ONE THING - MY BATTERY LEVEL DISPLAYED SIMPLY, CLEARLY, ACCURATELY AND RELIABLY ON THE TOP LEVEL DISPLAY WHENEVER AND WHEREVER I WANT IT ON A DEVICE THAT WAS CURRENT WHEN I BOUGHT THE BIKE! Everything else is irrelevant fluff if you can’t do that one thing properly. It’s well over time you genuinely listened to feedback and fixed this. Review from 2023 I fundamentally need this app to do one thing and one thing only - display my live battery percentage on the home page, legibly. On my iPhone SE 2nd gen it now fails to do even this one simple thing. The screen isn’t large enough, so the app compresses the content - by narrowing down the battery percentage and range windows so that the data is only ambiguously visible. This remains one of the most fundamentally bo****ksed up pieces of software I have ever had the misfortune of having to use. I’d give it zero stars if I could. And my earlier criticisms have not been addressed in any update - to wit… I need this app just to monitor my e-bike battery status, and it can’t even do that most fundamental task reliably. The app does not correctly retain battery status data if it doesn’t have the Bluetooth connection to the bike and an internet connection at the same time. I shut the app down, relaunch it, and it shows not the battery status at the last connection, but at the one before! The app errors on launching if there is no internet connection. The app does not store engineering data, so you can only access that with a Bluetooth connection. This is all a real problem if you are trying to manage your bike in a location off-grid, which, as I use a gravel bike in some remote territory (you know - it’s an adventure sport…) I’m rather dependent on. The mai

Some routes while appearing to start correctly mysteriously fail to record the trip Some trips miss out totally, others have a straight line gap and others stop mid cycle so a full record of the mileage cycled is not recorded Is there a reason? Otherwise app with the L1/L2/L3 pages is miles better than those little coloured circles on the previous app Barrie S