My Starkey

Loving the product but app needs some work. Seems like I connectivity issues with the app. One or both hearing aids will disconnect without notice. App is a little slow and I don’t like that it automatically connects when there is a call or for streaming. I know I can change that. However the process to connect, in my opinion, has to many steps. Why does the connections show in my Bluetooth settings where it would be easier to manage? Devices show in accessibility. Doesn’t make sense.

Improvement needed

First time user of hearing aids. First time with app. 77 years old so I’m not tech savvy. Confusing to use. App on iPad are still trying to connect to each other. Retry doesn’t appear to work.

I’ve probably used a couple of hundred various apps over the last 5-10 years. This is the worst one I’ve ever tried. Every few times I open it, it is nonfunctional. Simply closing it doesn’t fix it. I have to delete it entirely and then reload it. It’s so very annoying.

I almost didn’t buy my Starkey hearing aids because of all the bad reviews of this app. But I haven’t had any problems with the app my hearing aids stay paired almost all the time. Whenever I email Starkey they respond very quickly. The app is a bit basic but works beautifully for me. One problem I did have : I purchased a new IPhone 16 pro and initially I couldn’t pair my hearing aids to my new phone after transferring my information to my new phone I brought it to my audiologist who called Starkey apparently there is a problem with some of the newer iPhones. But the technician from Starkey walked her through how to pair them and she got them paired. If you have a similar problem contact your audiologist or call Starkey. I love my new hearing aids and I’m glad I purchased them from an audiologist. They are Genesis AI 24’s they were very expensive $6,500 but I was very fortunate my health insurance covered 100% of the cost.

I upgraded to an iPhone 16 and now the app won’t work at all

App can’t find my hearing aids with my i_Phone 16 Pro

App says it can’t find hearing aids

The app would be outstanding if it was reliable. Starkey hearing aids are expensive and it is reasonable to expect for them to work properly with the app. But they fail when they drop the blue tooth connection in one or both ears. Only solution is to return home and place them back in the charger for reset. If this is a continual problem, I will be returning my Starkey hearing aids.

I have Starkey’s top dollar $8000 Aids which are over priced. But do increase my quality a hearing well. I’d hate to be without them. It’d be an isolated lonely world otherwise. But Starkey is constantly playing catchup with their app. Apparently not reading reviews of what patients actually think. Before purchasing Starkey I read reviewers rate the app poorly. “Poorly” is an understatement. Every year they continue stuffing the app full of frivolous, childish “bloatware” which means continual trouble for something not working. Additionally this meaningless Overkill stuffed software adds thousands of $ to your price tag. What’s Starkey’s response? Oh, Apple has a bug in the current iOS. After hearing them “Passing the Buck” multiple times on Apple versus program the app properly, put a backup plan with redundancy if something fails. I can’t recommend their app. Like, every time I see another app update I cringe and remove the update notification ASAP! It’s like a Cadillac. All the Bells & Whistles are great until something messes up. If you have lots of extra money that is. Guess that’s up to you. But the more fanciful items added the more something will fail and a higher price tag you will pay. Simple is recommended and far less expensive, less troublesome at keeping the ”volume” up for the patients enjoyment. Also the app continues to accumulate more unnecessary information I’m considering dropping the app entirely and only using the finger controls on the aids themselves only. The upside with Starkey aids is you’re going to hear things not heard and forgotten since the teenage years! The audio quality is fantastic. Oh how sweet it is! 😀 Good Luck! The numbers of hearing aids are multiplying & increasing by leaps and bounds.