My Truphone: eSIM travel data

I purchased a Truphone regional package for Asia. First stop, South Korea. ESIM activated but no 4g. After trying all carriers (ie disabling automatic selection) I contacted Truphone for support - no response. I have now purchased an Airalo eSIM that worked immediately (also worked in Mongolia) and with zero problems. Airalo’s app is also a much more user-friendly app than Truphone’s. I will try Truphone in Singapore and if it doesn’t work there I plan to ask for my money back but judging by other reviewers’ comments I don’t fancy my chances.

One day free trial and cannot make calls or sends texts. It is not a true esim at all. Requires additional purchase of data $4 for 1 day to use messages but still doesn’t work . No real-time support- must send emails and wait to receive support back and forth by email. Can’t believe Apple recommends them!!!

I purchased a plan for my trip to Canada, and then enabled it the day before I left. When I arrived the plan did not work (at the airport); it appears that I never purchased the plan and email to support got no response. I have an email receipt, the account name matches my phone login. As I mentioned, no response from support. My travelling companion had the same issue and they did get a support response that said she had used up her plan and/or it had expired. Considering she had not been in Canada 5 minutes and it never worked. Avoid these people, support is hopeless. I have used other eSIM apps with success, but this is hopeless. I’ll be taking it up with my credit card vendor and try to get a refund.

The prices are exorbitant and the app doesn’t even fit on the screen properly so you can’t really use it at all.

I used Truphone in USA and it worked well. I added a plan for my recent trip to Japan, but I didn’t receive any service, though I was connected to one of the operator. Their tech team could not solve the problem and I had to cancel the plan and ask for a refund.

Do not download unless you want a random number that does not work. Utterly useless scam

I used Truphone during a trip in Brazil in January 2020, and everything worked well. As I had to travel in Australia this September with a stopover in Qatar, I decided to buy an international plan to get some data during the trip. This time nothing worked as anticipated... I was not able to get a connection in Qatar and my phone showed « No service » when I arrived in Australia. It took more than one week of email tchat with customer service to have the service working correctly... In the meantime, I had to buy a local predaid card to get some data (that was what I wanted to avoid by using Truphone...) I was also pretty disappointed when Truphone refused to extend the validity of my plan. Considering that I was not able to use my plan for more than a week, I think that would have been fair to extend the validity of the plan... Don’t think I will use Truphone again in the future...

I bought the 6 week Japan special for a holiday and I’m stuck with no service in the middle of Tokyo. Followed all the developer trouble shooting steps on the web site and emailed support with no response so far. I tried another eSim provider for a day and it work perfectly straight away so it’s not a problem on my end. Now I have no data and I must scream :(

Fast 4G LTE throughout multiple cities and countries with reasonably quick data usage updates in the app. Worked great for me!

It works fine if it is a clean install and the first time you are using it. It does not however respect the iStore country of origin and charges in Euro with forex losses when an Australian account. The worst thing however is that if you back the phone up and buy a new one and restore it to the new one, the esims get locked out on both and neither a new user on the old phone or the moved account on new phone with the restore can get the esim installed and running. I imagine that even if you just end up doing a restore to the same phone it will be stuffed. I tried to get help from the help desk, and at first we had a daily dialogue going, until they realised that their app had a fault in it and then they went completely silent on me. Even phoning them and talking to them had no joy, they cannot sort it out. I have tried everything, even changing my Apple ID so that it gives a new install and not the little cloud memory link. The moment the original account login is entered it crashes. So a word of caution, make sure your data account is zero before you try and move the account around or restore a backup, because it will be gone and you will not get the support you need to get it back. Which is all a shame really, because when it worked it was really brilliant and certainly the future for data roaming. One hopes that competition comes along quite quickly and does a better job and I can get this new Truphone type of data roaming back from a more proficient company. I would be delighted if they at least got back to me with a comment or apology or something but I am feeling unloved and unwanted.