MyDolphin Plus

If you set your pool cleaner up with this app you will never be able to use it again without the app. For some reason a pool cleaner must have wifi to work and can’t be operated manually. Secondly, if you have an issue with your cleaner, you won’t be able to access the support information because the app won’t let you do anything other than view the page that says there’s a connection error.

App has improved a lot since first version I started with 4 years ago.

Love the Robot ,takes care of all the pool cleaning. I’m so happy we got this one.

Fantastic machine, so easy too operate and keep pool clean

I just noticed that this app is 4+ years old which is concerning. It feels like it’s 4 weeks old. Every time I open the app I have to reconnect to the cleaner. It hasn’t works once yet away from home. Yesterday I was trying to set up the schedule for cleaning and it won’t let me pick a time to start. The second I tapped on “every 2 days” the dolphin starting driving on the cement next to the pool and then flopped on top of the pool cover. Hopefully there is some sort of update coming. Otherwise I probably would have just rather saved $200 and got the lower model that doesn’t have WiFi.

I used to see the cleaning % complete and finish time on the home screen. Now the stop button/bar covers them. Please fire someone, and report back to me.

I’m constantly reconnecting the Robot to WiFi at my home. The frustrating issue is when it disconnects from WiFi the schedule resets and has to be setup again. This is my first season with the app, hopefully improvements can be made.

All of a sudden my email address is no longer recognized. My entire account seems gone. I deleted and reinstalled the app and tried to sign up for a new account, but I never get the verification email. I can no longer connect to my overpriced chunk of robot failure. Completely worthless app and, therefore, product.

After less than 1 season of use the app has stopped functioning. Each time I open the app I receive the error message “Robot is not responding” which leaves me with zero functionality. After researching online this is a common problem and the only suggested fix is to ship the unit back to the manufacturer at my expense. Please fix these technology issues as the technology was a primary selling point for this vacuum!

The app works fine now. This issue was my fault. The app was blocked from connecting to its server due to my VPN placing quarantine on device. Once unblocked, connected right away.