National Express Coach

Try to book a journey! After entering all journey details it asks you to renter it all over again. With account you should not have to pay booking fee of £1.50 but this does not work either. Don’t leave your day job NE!

The mobile app is very easy to use. Thanks national express 👍👍👍

The app constantly hangs when trying to make a booking and you have to go back to the booking page; when it returns you to the booking screen it holds some of the search values but resets others so you have to reenter; when it does go through it sometimes just sends you to another booking page where you have to reenter the same search/info, again; on iPad at least you can’t enter a departure time value because it won’t allow you to confirm the value selected; and when you do eventually get a booking sorted, it doesn’t make the booking available in the app - you have to go to the confirmation email and search the reservation number to enter manually into the app to have the booking show up. Shambolic. I have some of the the same problems on my iPhone, I don’t have these issues on Windows.

This must be the absolutely worst app ever invented! Did the office boy do it on his lunch break? Anything you search for on the initial page you have to reenter on the next! You can’t log in to your account and find your ticket, you have to first find the email with the ticket number then you can retrieve it. This is the only way to store it in your wallet as you can’t do it from the booking page/confirmation.

Awful User Experience. Better to use an alternative mode of transport than deal with this.

Needed it today to track a coach from Heathrow , no use at all . Could not get it too work and I use apps all the time.

Travelling on national express since 14 years , always on times . Quick and easy to book at last minute, millions time better than Megabus. 10/10

Lovely service

The website and app keeps glitching!! Fix it please

I’ve tried this App in good faith on a good Wifi connection as well as 5G network on 3 occasions over the past week to give it the benefit of the doubt. I still have to book my first ticket! I know one shouldn’t assume, but based on the many other Travel booking Apps I use regularly, I assumed using the National Express App would be a similar reasonably simple, intuitive process with a slight learning curve resulting in a successful booking. I could not have been more wrong! I find the App terrible, slow, clunky, counter-intuitive, backward, not even properly formatted for phone screen dimensions (and I have a big screen phone) with some buttons difficult to operate at the very edge of the screen instead of front & center. On top of that there is a lot of duplication of information required. No option to register personal, contact and other details i.e. Coach Card details on the App at the start like most similar Apps, saving having to keep entering this over and over. It only asks these details at the Payment stage and trying to register a Coach Card at this late stage proved impossible every time because the Date selector does not work!!! Trying to use ‘Back-button’ instantly results in freezing or crashing. Chauffeur driven National Express Executives obviously never use this App or try and book tickets on their own Coaches.