Neo Smart Blinds

Thank you Shawn for your help with my shades. Shawn helped me reprogram my one shade that wasn’t working and two shades that needed readjusting. He was very patient and took time to make sure I fixed all of my shades.

I had a great deal of difficulty setting up Neo smart blinds controller(You need 2.4GH Wifi. I had to turn off the 5GH wifi in my Orbi). Shawn Marosek was very patient and walked me through all the way to set it up finally. I sincerely appreciated the support and help! Best customer support in the recent years and a great product!!

We’ve had Neo Smart Blinds for a couple years now & have been quite happy with them. We recently ran into a challenge with the app, which is in the process of being addressed. We called the company & a couple hours later, Shawn got back to us & helped us troubleshoot until we resolved the problem—thanks!

My first experience with Neo Smart Blinds has been nothing short of exceptional. It’s difficult to include the many positive features and details of their products in one review. Easy to use and understand Zero glitches Works as it is supposed to Actually got a live person on the phone to ask a simple question with no hold or wait time The question was answered the first time with no repeating or the need for continued follow up questions Amazing positive customer service and tech support Went out of their way to please the customer As far as I am concerned there is no better or equal product available. Brent from Palm Springs, Ca

Shawn walked me through the steps to reset the limit of one of my blinds and then followed up with written instructions. Very impressed!

The Neo Smart Blinds was a bonus happy discovery when I found out they work with my Alpha Motor controlled blinds. Now I no longer need to find the remote control or click several buttons to get to the right blinds. Everything can be controlled from the convenience of my phone. Also allows me to set schedules to auto open or close blinds for day and night. It syncs with Alexa and Google, even better, since I can get Alexa to do all that work with voice command :). When there was an issue with one of my blinds not connecting back to with Alexa after a recharge, I sent Neo an email and they called me back in hour, solved it in a sec. Great service, user friendly app, great functions. A game changer for a lazy person like me!

+1 (438) 389-8123 Call customer suopoirt, got all my blinds working with Alexa.

The last update for this app has caused an issue with the schedules (sunrise / sunset) to stop working. The app SCHEDULE (sunrise) is not opening the blinds, so I have to open the app and click the heart icon to open the blinds to their favorite position. The SCHEDULE (sunset) to close the blinds is working. I've tried all the basic trouble shooting steps online with the exception of removing and reinstalling the app or removing the bluetooth / wifi controller. Will try calling customer / tech support to see if they can assist. I just wanted to post this in case anyone else has noticed this. Device: iPhone 13 Pro Max OS: iOS 16.7

It would improve if battery status was added to the application so you could recharge the batteries before the blind’s stop working

I needed help with my installation of a home automation hub and the response I got when I contacted customer support was beyond excellent!. Shawn spent a lot of time with me and made sure that everything worked and that I understood everything that I needed to know. Everything worked out great and I am a really satisfied customer!