ONECTA

Rarely seems to be doing what I ask it to! Seems disconnected from the remote. Can only use it on one phone so either me or my partner can use it but not both of us. Disappointing

Fantastic bit of engineering. So practical and easy to use

Since updating to the latest version, the app now takes a long time to load devices when opening.

Every update cause the system to go offline.

You can use the app to set the thermostat, both locally and remotely (though it sometimes has no effect) and it’s easier to edit the schedules on the app. That’s about it. It tells you it’s heating even when the ASHP isn’t active and it tells you what the inside and outside temperature is. Do you want to know how efficiently it’s running? Sorry, you have to go to the controller for that, and even then you have to do the calculations manually, and monitor it constantly to see if the outside unit is cycling. Do you want to edit the Weather Dependent settings to tweak. Your heating settings? Sorry, you have to go to the controller for that. Do you want to check the flow temperature? Sorry, you have to go to the controller for that. Do you want to increase the flow temperature because the house is cold? -guess what… There’s a lot of screen real estate being used for not much benefit. It’s actually easier and more functional to use the controller. This app needs some serious thought, investment, and development.

App is good when set up. Set up is so complex with bugs

For my air to water system it is very basic. I can’t amend or even see my heating schedule. I can’t boost the heating for a preset period, I have to increase and then later decrease flow temperature. I can’t boost hot water other than by triggering the immersion heater and then subsequently cancelling the immersion. If I know in advance that I’ll need more hot water I should be able to use heat pump heating to boost. Recent versions no longer show external temperature. There is no way to monitor COP. The granularity of energy consumption is very poor. (500W steps per 2 hours) If using the app to manage other users it would be useful to see when they last logged on and even what they did.

Open the app, try to sign in, just spins and never loads controls.

It does the job and the metrics are very useful. The control screen is a bit small and setting the desired temperature can easily turn off the actual unit. I have three the controls are quite close together on the screen. It is quite often necessary to log back into the system user/password have to be entered very annoying.

Trying to connect to a new unit is the worst workflow. On occasions cant find it. Sometimes it fonds it but fails to connect to their cloud. Then you follow the steps again but this time the unit doesnt blink as per instructions. Something so commonly simple made so difficult by Daiken