PBSC

Log in error using correct info 15 times using different methods. Can’t even use app

In theory, this is a great idea. Use the app to find, rent, and return a bike. In practice, though, it’s terrible. First, I set up an account a few hours before renting. I didn’t want to have to enter my credit card while I’m standing at the dock. I did the per ride option since I’m not sure I want a membership. But when I go to rent a bike, the app tells me my membership is expired? What? Ok fine. I buy a new membership (which is odd) and it’s the per ride option so it’s charging me by the minute. I checked the app before I left and knew exactly which dock I want to return the bike to. It’s the Pima Community College dock, FYI. So, I get to the dock, return the bike, and see the green light telling me I’ve returned the bike. I even try to pull it out of the dock to make sure and it’s locked in right. I walk away and check the app and it says I’m still riding. I give it a few minutes to update but it says I’m still riding. I force quit the app and restart and it says I’m STILL riding. Which I am not. So, I call customer service. She’s super-nice and tells me the reason the app says I’m still riding is because Pima is disconnected from the network!!! How? And why? Why is it disconnected from the network yet I can find it as an active dock in the app? Sigh. This could be amazing on so many levels but this app needs a lot of work.

I’ve been riding biki bikes for over 5 years now, and I plan to never use them again once my current subscription is finished. Over the past 2 years Biki has progressively gotten worse and worse. This app is proof of that. To make matters worse, they actually increased all of their prices while giving you a worse product. They had a wonderful app before, and sure it was a little glitchy at times, but it was never unusable like this one is. This app crashes constantly, loads blank maps more often than usable maps, and offers no way to edit your subscription within the app. You have to go online and hope that their webpage is working properly to do that. If I could give this app 0 stars I would. Shame on you Biki.

Why is it possible for a pay as you go plan to expire 💀there's no plan, just charge my card I don't care

Good software considering it was made by a 9 year old

Where do I enter the code to unlock the scooter?

I’ve used this awhile and it’s a terrible downgrade from the app Biki (Honolulu) formerly used. It’ll refuse me a code indicating I have another bike out when I don’t. Requires several restarts to clear that error. I’d love a watch companion app so I don’t need to have my phone when I’m planning to bike to get to the ocean for a swim or surf.

Today me and my 2 friends rented bikes for one and half hour and put the bikes back to the station and saw the green light but in app our usage still goes on and 5 hours passed already. Please fix that problem and charge us for the time that we really used it. I already sent e-mail and reported it in the app but didn’t get any response.

So I know biki is transitioning to this app but it never allows me to log in. I can log in through the website and the old biki app but it keeps saying password and log in do not match. How if I can log in to the website and old app? You guys gotta fix this app. It’s not as easy at the old app is and was. I hope you fix this before you sunset the old app.

I’m the sort of guy to tip 20% for bad service, but boy howdy does this app warrant some negative response. I had to create a new account the second time I used it because it’s so poorly designed. Whoever is responsible for this should be dragged out behind the shed and caned. Absolutely the worst non-ad-driven app I’ve ever used. You’d think some CMU kid looking for a class project could be brought in to rewrite the UI on this piece of garbage. Next time I come to Pittsburgh I’m bringing my own bike so I don’t have to use this garbage app.