Philips Hue Sync

I purchased the HDMI Play Sync Box in December of 2021. At that time, I was informed this App was the only way to integrate the Sync Box into an existing Hue configuration. After a lengthy chat support session I was told a few months ago the ability to combine the functions of two Apps into one had been made a possibility. Do yourself a favour and skip downloading Hue Sync. To quote the support team member I was chatting with “ That was two years ago, when the sync app was indeed the only way to use the sync box. A few months ago, the sync function was integrated in the main Hue App. We are happy we gave you this piece of information now, so you are not using an app you don't need anymore.” I must have missed the email they sent out to customers who purchased this high end device.

Sync box worked for a few days and now keeps turning on and off, no matter what cables I use or which hdmi port I plug it in. The app keeps saying it can’t connect to the sync box. Every replacement product I’ve purchased ends up having the same issues. Disconnecting and reconnecting. What a waste of money and customer service can’t help me with this problem.

The fact that I can’t sync to my Apple Music playing to my HomePods (AppleTV is plugged directly into the Sync box) Music sync was the purpose when I bought it. Movies are ok… but this really sucks, and it’s been YEARS now.

As the title says. It no longer works with AppleTV4K

Fraudulent claims made that this can be used successfully with Siri shortcuts. There is always an error. It cannot connect. It is not useable. You always have to go to the app, which also has connectivity issues.

I added the sync box to my hue app on my phone but I can’t do the same thing on my iPad! The app on iPad says it can’t find the sync box even though the sync app on the iPad is connected! What????? AND Philips gives you NO WSY TO GET SUPPORT EXCEPT ON SOCIAL MEDIA! I am not on social media. Please give me an email or phone number! Arggghhhh

Bought brand new Sync box to go with brand new Play strip. Worked great for all of 10 minutes until I adjusted settings for the Entertainment area. Now does not sync colours at all. Awful experience

The experience using has been almost completely bug free regardless of what many other reviewers say, yes i wish the app had a few more options and mainly wish it was a tad faster as you have to wait a good bit until the app connects to the box (even with 700+ mbps internet) to turn the sync on and off but besides that annoyance it’s great, the only thing i really want now is a 4k@120hz option and it’ll be perfect! Notes to make 5 star: - Please 4k@120hz!! - Faster to connect / easier ways to turn on/off sync (ideally using the hue switch button thing) - make app faster / little more control - Thank you Mr/Ms Philip !

Was working fine for a year but now won’t connect to the app anymore. Huge price tag for not much support and quality.

The app and the device need a few updates to resolve some connectivity issues. Shortcuts very often fail which is frustrating.