Premier Inn Hotels

User friendly apps. Easy to follow step by step booking information

Booked a room and got the payment confirmation and booking reference two months before the arrival date. Checked the booking 2 weeks before arrival date and the system says no record of booking (issues with in-app account and needed to enter booking, name and dates all over despite you are already logged in!). No way to write to anyone except to call by telephone! It is just a copy from the website with the same donotreply email address and the only option is to call. What is the point in the app if it offers no better value than website? Very poor app. It deserves zero star!

Can the app make for iPhone 6s resolution in future version?

Despite having an account for years, I have been logged out and no matter what I do my email is not recognised even though they send my confirmations by same. Cannot contact PI as usual as they only have the useless and irrelevant FAQs. I have deleted this app.

This hotel was such a disappointment!! The room we were allocated stank to high heaven!! The windows didn’t open and we couldn’t use the air conditioning as all that did was fan the putrid smell around!! It smelt of extremely bad cheesy feet!! Whoever was in the room prior to us, may well have had that problem, but surely something could have been done to eradicate the stench??? The overall cleanliness left a lot to be desired…would not recommend this hotel..it wasn’t cheap, and you expect more attention to paying guest’s expectations!! Had to leave everything packed in case for fearing of stuff smelling of the room!!

Nice interface but ultimately, it doesn’t work. I keep getting errors.

There is a glitch on the app which always produces an error when adding breakfast. No option to leave a message for staff at the hotel. And they made an unauthorised charge against my card before checking in.

Just recently installed the APP to make a booking but for some reason it is not allowing to login. Tried to reset password but still unsuccessful to access the app!

Booked with ease.

The app works well for booking rooms, adding extras, and checking reservation details. I’ve noticed that, for my two most recent bookings, there is no longer an option to add the reservation to Apple Wallet, something which was previously possible. I’d think it’s a shame if this option has been removed, as I found it a convenient means of accessing my booking details. I also think it would be nice if the app supported the iOS dark mode feature. The app does what it promises; I’d just like some quality of life improvements.