RIDE TAXIS

Very adequate name yes they take you for a ride,they app says come out taxi here (clearly 8 minutes later wasn’t come out now,)ended up giving him a twenty pound note whilst I. Had ordered taxi kibble bank to muscle factory and back he told me I had made him wait 5 minutes and refused to give me any change but worst thing also I had just bought my first e cigarette and for last 5 /10 days my chest has been a lot better,no customer service they just slammed phone down it’s all on recording and I have left them numerous messages.and I have been a truly loyal customer.Ride is taking customers for a ride .I suppose if I was an idiot I would monopolise the well needed service some people rely on and not bother getting in contact with the people who line their pockets ,GREEDINESS gets you everything NOT

I forgot my coat and phone at Tesco and they charged me £5.50 upfront because I left my coat and phone at Tesco awful company they just want more money of you if you leave your important stuff behind and forget to keep it

As a driver I can say, App is getting worst with every update and making it life harder for drivers then make it easier.

Completely and utterly unreliable. Booked an XL vehicle for 6people and luggage. They sent a 5 seater. Had to scramble to get another taxi at the last moment.

The worst taxi service in the world. Drivers couldn’t be on time if their life depended on it. Operators sound like they’ve been tortured.

What’s the point of having a tab on this ‘App’ that’s specifically for contacting support if it doesn’t work and apparently hasn’t for ages! You click it and it takes you to nothing. So I ran the ‘book a taxi’ number and it took THREE tries just to speak to someone! First call: automation says press 1 for bookings and 2 to discuss current bookings. Pressed 2 and now it’s trying to book a new appointment? Hung up and tried again. Second call: no difference so I pressed 2 again and waited, it hung up. Third try: now it’s 1 for booking, 2 for pre-booking or 3 for discuss. Finally spoke to someone after all this malarkey! Don’t use, so much hassle. They’re late or just cancel on you. If I could I’d wish I could minus star this

App needs the developer to make changes as there is an issue with making your card payment the default. Will not let you make the card default as it just gives you a error message at the top of the page plus the support page doesn’t work either

Took my money for a taxi that was PREBOOKED! Then it said the driver had arrived 3 hours earlier than booked and the ride was complete! Tired ringing the driver no answer. Tried getting help on the app and it won’t take me to the website. Absolute joke.

If I could give a 0 star rating I would have done it! A driver comes to pick me up saying his outside but he is two blocks away still coming.. I go out wait and wait and no one shows I got to the app to see where he's at and surprise he is going opposite direction whit no explanation... That is the reason I started carrying cash in me because when you pay with your card drivers can just manipulate you! So I was stuck in a situation where he has arrived so I cannot cancel the booking but he is going somewhere I don't care where All I know at that moment is that I'm gonna be late for work... This has happened multiple times I report the issue to the company they tell me calm down and that's it no outcome... Problem still occurs! I also have screenshots for proof from the last case where this exact scenario happened!

They are always late, almost every morning my children are late for school. And even when they come 40 minutes late, they start calling quite insistently... And every time the excuses are the same - traffic, always traffic, even when I see it on the map that it is standing still and has not left from the starting point. And right now I'm standing outside waiting because I was booked from 9 pm for 2:05 am. there were cars outside, but apparently they take whoever they want. and the night before the driver was very distracted and of course on the phone. first it went in another direction, passed my street, then the address - I had to shout three times until it stopped. I use them regularly even sometimes several times a day but this is no longer acceptable. I'm thinking of looking for other taxi companies