Simplii Financial

New design is an eye sore, will be transitioning to the mobile browser, hopefully that hasn’t changed too

Interface cumbersome, navigating to get things done quickly and efficiently affected by large panels popping up screen advertising new products and services.

In general, nothing amazing. Frequently goes down so I can’t make payments and things. Then I am late and causes a problem. Poor attitude towards west as that is the excuse for the system to not work early evening. Cut off is waaay early evening to send payments, so although they are sent on time, the bank decides to hold them for another 1-3 days, before SENDING, not the other bank as they like to blame. Exorbitant ‘bank’ fees when some company decide to withdraw twice and more than supposed to. Their like to gouge you when others screw up or something doesn’t work out perfect. Overall another lack lustre, profit oriented monolith bank. People that give positive feedback are the ones that used to pay and allow banks to be banks. I expect customer service and support. Their attitude towards customers on the phone is, hey we do that because we can, we don’t care about you. Their attitude towards security after they got caught with their pants down is painful. You basically always have to authenticate via text or call. You basically must have a cell phone to use this banks and you have to give them the number. Constantly goes down with no access, or info is not up to date. It’s really just very meh. Search around for others. Tangerine can be gooder in many ways. They claim to have won awards, the ratings on the App Store show a very different story, beware.

This app has been forcing me to reset my password in order to log in for the past 3 - 4 months. I have contacted customer service via messenger and they say they are aware of the issue yet no fix has been implemented 3 months after their reply. Are you kidding me? This is a banking app. Try to care a little more.

I have no issues so far.n the heads up of any updates are given quite in advance.

Deposit feature does not work please fix

The interface is still slightly bloated, but functionality is all there. The UX has improved this year and I am hopeful for more improvements to come.

Try to open app and it tells me to download, press that and up comes the app. Press open and it tells me to download. And on and on and on.

This has not been updated for long! Please update because ios9 is out and this is for ios 6!

Cheque deposit does not work... Joint account cards are not saved, so you have to have your bank card with you and enter the mega-digit number each time you switch users. The app is only of value to PC Financial to say they have a mobile banking app; no value to their customers!