Sonder - A Better Way To Stay

They tried to cancel our reservation hours prior our visit, due to ‘broken shower’ I told them I ‘ve done all my plans and payments months ago, and How hard can it be to fix a shower.

This whole experience with Sonder has been a nightmare and we only just checked in. They keep changing the door access code, the code they gave us didn’t work. Customer service has not been helpful.

After a nightmare with cancellations on our flights we finally arrived in Madrid to a bigger problem. Outbuilding had an electrical problem with the alarm blaring in all rooms and the elevator is out

If you are going to offer a phone key, make the phone key actually work. Another annoying thing about this app - it’s hard to close things by tapping the X. Have to do it a several times.

Don’t deal with them the pictures on the site and in the real are completely different they are scamming people and took my money, and also the have no parking lol worst hotel ever

Excelente estadía todo muy limpio hermoso y muy tranquila la estadía muy feliz de estar en este lugar con mi familia

Absolutely terrible system. I got an air bnb but it had me go through sonder online, then if you want to make changes you have to download the app. Which I did and created an account which took forever to actually go through and do when you try to connect any other account. Then once it all was done it said I don’t even have any reservations which isn’t possible since online and air bnb it shows that I do, with a verification code. I can’t make any changes to the reservation for the check in unless it’s on the app which it isn’t even connecting my account from online.

Awful, room has a bad bad odor

Took almost an hour on the phone with their tech support to check in by uploading a picture of my drivers license. “Can’t validate ID” error over and over… truly not worth the hassle and will be the last time I ever use this Sonder

The best part of this comprehensive reservation to check-out app is that there is a live person at the front desk during business hours, who is very helpful and knowledgeable about the property.